Product Manager, Event Platforms

This role is available to candidates anywhere in UK, Europe, Middle East, Africa or North America EST time zones. Ideally 2 days per month in London, New York, Dubai, Krakow or Zurich offices, if convenient.

Informa is a leading international events, intelligence and scholarly research group.  We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries. 

Group Technology manages, supports and delivers technology services for all the Informa business divisions.

Within the Events and Marketing Platforms team in Group Technology, we design, deliver and own the websites and systems that let the Informa businesses market, sell and deliver 1000+ conferences, exhibitions and courses every year, face-to-face and online. Examples of our external websites are https://informaconnect.com, https://fanexpohq.com and https://asiatechxsg.com.

We are seeking a dynamic Product Manager to join us in driving this change, by enhancing our event platforms to cover new business models, on-board new businesses, and further improve the customer experience for event delegates, visitors, speakers and sponsors, not only at specific events but in community engagement year-round. Understanding our customers' needs and opportunities is paramount, via data, analytics, research, discovery meetings and usability testing. 

The Product Manager will work closely with team colleagues in development, UX/UI design, product management and project management, and with stakeholders in the Informa business divisions and Group Technology.

Role & Responsibilities 

• Own and champion key areas of the event platforms, such as e-commerce, agenda management, networking, customer analytics, privacy, branding, or on-boarding new businesses.
• Discover and understand the customers' needs deeply in the areas, and capture via personas, scenarios and use cases. 
• Work with stakeholders in the business divisions to identify opportunities for new developments in these areas, and together create business cases that include discovery, business goals, scope, finances, high-level requirements, resource needs, costs and delivery schedule. 
• Lead corresponding projects through the phases of discovery, functional requirements definition, usability design, development, testing, deployment, release, live operation and ongoing change. 
• Define high-level requirements via epics and stories, and support the UX/UI designers and business analysts in creating the detailed requirements, visual designs, and acceptance criteria. 
• Work closely with lead developers to agree resources and schedules, and guide the delivery and testing via sprints through to successful implementation. 
• Own, refine and prioritise the backlog for these areas, and assist with new items that arise for the event platforms. 
• Support deep investigations on specific issues where necessary, with support team. 
• Maintain and deliver documentation, use-cases, models and tools that support these activities, together with business analysts. 

Experience 

• 5+ years product management in digital environment with customer workflows. 
• Ownership of products or major product areas for B2B and ideally B2C businesses. 
• Successful end-to-end delivery of projects, with assistance of project managers. 
• Enterprise-wide systems that integrate multiple applications. 
• Proven teamwork with colleagues and stakeholders including senior managers and customers. 
• Working face-to-face and in remote teams, including near-shore or off-shore partners. 
• Commercial customer data analytics tools, eg Google Analytics. 
• Events or digital publishing experience a strong advantage. 

Skills 

• Excellence in capturing, evaluating and prioritising requirements with customers. 
• Excellence in information modelling, use case definition and requirements expression. 
• Good understanding of a variety of B2B business models. 
• Well-versed in end-to-end software development cycles.  
• Fluent in agile and scrum methodologies and tools. 
• Fluent English, spoken and written.

You Are 

• Passionate about customers, data and building products and services.  
• An excellent communicator who can converse with technical and non-technical individuals. 
• Confident engaging with stakeholders, via calls, meetings, presentations, emails. 
• Confident in presenting to senior managers and customers. 
• Collaborative and building strong relationships with your teams.  
• Articulate, patient and persuasive with colleagues. 
• Fast learner and quick in switching between big picture and fine details. 
• Creative with ideas and in challenging the status quo. 
• Systematic in your approach and have strong attention to detail. 
• Quick to identify and communicate risks. 
• Willing to travel both domestically and/or internationally, as required. 

We Offer

• Salary range £60-70k and depending on location, plus performance bonus.
• 20-25 days annual leave.
• Volunteering days annually.
• Day off for your birthday.
• Pension contributions.
• Seasonal social and charitable events.
• Training and development.

Our Beliefs

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

At Informa we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Informa are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.