Support Engineer

What makes Netcentric a great fit for you? 

At Netcentric, you’re part of a multinational & multicultural organization that inspires and empowers our clients and their digital visions. We’re an award-winning Adobe Global Alliance Partner that delivers the best digital solutions for the world’s greatest brands by unlocking the potential of this cutting-edge technology. 

Here, everyone has a voice because we work on the principle of Holacracy. If you’re ready to work with an innovative, collaborative, and ambitious team, check our job opening details below: Netcentric is the place for you! Our employees enjoy an agile, dynamic, on-site, or remote-working environment, with continuous access to training and development, and stunning studio locations. 

• We are looking for an experienced support engineer who is used to keep the customer satisfaction at the highest level.
• You want to be a Netcentric ambassador and provide to our customers excellent support experience.
• You are a good fit if you consider yourself a good learner and a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

• Internal customer and business support experience in software applications and testing methodologies
• Understand customer needs, put yourself in the customer’s shoes, and set the customer’s expectation
• Confidence, communication and interpersonal skills to lead customers in critical and urgent situations
• Knowledge of web architecture and infrastructure, have knowledge of HTTP protocol (understand concepts like request and response, headers, cookies, etc.)
• Proven experience with ITIL best practices
• Ability to collect use cases and convert them into technical issues
• Basic Linux skills, familiarity with running simple scripts, check system status and execute detailed runbooks
• Perform standard maintenance tasks, performance test and log analysis on business-critical customer systems
• Teaching/ training skills: ability to teach in an interesting and meaningful manner to clients and colleagues
• Flexibility to acquire knowledge based on the project needs
• Strong verbal and written English language skills

What makes us smile when looking at your profile...

• Atlassian JIRA experience
• Familiarity with Java based web applications

At Netcentric you get:

• Centrally located office in Timpuri Noi with great fit out and standing desks
• Flexible working hours and possibility of home office, respecting project needs
• Apple work equipment
• Customer base: large multinational companies
• International and dynamic team
• Private medical subscription
• Off-site company events, including our annual company summit
• Training, certification and conference attendance based on personal development goals
• Micro Bonus system (bonus.ly)
• Vacation: 22 days + December 24th and 31st + 1 additional day per calendar year in the company (maximum 30 days/year)
• Sick days: 3 per year (days you are sick, at home, but do not need to bring a doctors note)
• Referral bonus
• Everyone has a voice, we are a Holacracy organization