Frankfurt, Germany
Full Time
3y ago

Company Description

What makes Netcentric a great fit for you? 

At Netcentric, you’re part of a multinational & multicultural organization that inspires and empowers our clients and their digital visions. We’re an award-winning Adobe Global Alliance Partner that delivers the best digital solutions for the world’s greatest brands by unlocking the potential of this cutting-edge technology. 

Here, everyone has a voice because we work on the principle of Holacracy. If you’re ready to work with an innovative, collaborative, and ambitious team, check our job opening details below: Netcentric is the place for you! Our employees enjoy an agile, dynamic, on-site, or remote-working environment, with continuous access to training and development, and stunning studio locations.


Job Description

Your mission is to understand how changes in the world around us are impacting human behavior, and to use these insights to define projects and programs that deliver on the goals of our clients and the needs of their customers. To do this, you bring a keen understanding of trends in technology, business, and society together with data on customer behaviour provided by our industry-leading ethnographic and quant research experts. The result is clear and captivating hypotheses that are expansive in ambition and uniquely crafted to the strengths and capabilities of each client. Coming up with a great idea isn’t enough. You will also need to support your hypothesis with relevant data and create a plan for testing and evolving it in the market. Once validated, these hypotheses will form the foundation upon which our teams of service designers, content specialists, transformation leads, and technologists will build transformational digital experiences.

Experience strategists answer client questions such as:

  • How will technology change the way customers want to engage with our business?
  • Where should we focus first in terms of experience innovation?
  • How do we enable our employees to meet the rapidly changing needs of our customers?
  • How do we combine existing products to create new value streams?
  • What will our customers need in 5 years and how do we start building those capabilities today?

The Experience Strategist will be responsible for leading client and internal stakeholders to define strategic deliverables, including customer journey and experience maps, ecosystem maps and CX strategy & frameworks. In addition, the Experience Design Strategist plays a major part in business development and is key to identifying new opportunities to grow client relationships as well as participating in account strategy and planning.

The Experience Strategist is an inextricable part of our overall Experience Strategy practice, which also includes Research and Experience Transformation teams.


We’re looking for team members with experience in

  • Guiding clients and teams through difficult challenges
  • Growing client relationships or accounts
  • Workshop facilitation with senior stakeholders
  • Service design methodologies for such as jobs-to-be-done
  • Market, competitive and user research
  • Creating compelling thought leadership

Extra points for:

  • Expertise and a solid background in Design
  • Expertise in behavioural science
  • Experience building business cases and models
  • Fluency in multiple languages

Additional Information

What do we offer YOU?

  • Permanent contract
  • 30 working days of vacation for all employees
  • Flexible working hours, with respect to project needs
  • Recognition bonus system
  • Continuous training and coaching
  • Dynamic and international team
  • Sponsored gym membership
  • Apple work equipment
  • Central office locations with great office space
  • Table football
  • Many off-site company events
  • Kitchen access with a large selection of teas, coffee and Bionade
  • Everyone has a voice, we are a Holacracy organization
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Onkar By: Onkar