Our client, a Managed Service Provider whose clients are in the Healthcare Industry is looking for a highly skilled, Remote IT Help Desk Manager. The Remote IT Help Desk Manager’s role is to oversee all help desk staff and ensure that end-users are receiving exceptional service and support. This includes managing all processes and procedures related to the identification, prioritization, and resolution of incidents. Excellent benefits and compensation package. Totally remote - work from home!
Minimum Requirements: 4 years working for a Managed Service Provider (MSP) as an IT Help Desk Manager managing a remote staff of IT Support Technicians. Candidates working within an MSP environment and servicing clients in the Healthcare industry will excelerate through the recruitment process.
The Remote IT Help Desk Manager is responsible for aligning service desk operations with best practices and ensuring high levels of customer service quality and availability. This individual will develop, implement, and assess policies and procedures to ensure consistent customer experience and timely results. The Manager is responsible for staff capacity planning, service process design, performance analysis, and developing proactive resolution plans. The Manager will contribute to escalated problem resolution by giving support to end users when necessary.
This position requires significant IT Helpdesk experience, a strong technical background, and exceptional organizational skills. You will be responsible for ensuring that the helpdesk technical team is delivering the best customer service in our industry. You are the one that keeps quality, timeliness, and excellence at the forefront.
If you feel you have the necessary qualifications please forward your resume and state what you would require on an annual salary basis.
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