Technical Customer Success Engineer

We believe every company and its customers deserve great security. We strive to build tools that not only increase security but also empower teams to be more productive, which will help makes the internet a more secure place. We want you to have the career of your life. We invest in and support curious, mission-minded people who are committed to solving some of the toughest developer problems.

You’ll be joining an exceptionally lean, supportive, and fast-moving team of self-starter individuals, where being a major part of the story behind one of the most ambitious endeavors allows you to carve out your own significant contribution efforts. Plus, we are backed by some of the world’s best investors and entrepreneurs.

Doppler is growing and we encourage you to apply if you’re excited in joining us with prominent skin in the game as a critical hire of this exciting, enduring journey. If your experiences don’t exactly align with the job description, don’t fret — we are always open to applications that don’t perfectly match. Feel free to attach a note and let us know what makes you stand out, and what made you decide to take the non-traditional path.

ABOUT DOPPLER

We are helping make developers around the world more productive while also improving their security. We strive to be in every developer's toolkit and want you to have the career of your life while helping us get there. We invest in and support curious, mission-minded people who are committed to solving some of the toughest developer problems.

You’ll be joining an exceptionally lean, supportive, and fast moving team of self starter individuals, where being a major part of the story behind one of the most ambitious endeavors allows you to carve out your own significant contribution efforts. Plus, we are backed by some of the world’s best investors and entrepreneurs.

Doppler is growing fast and we encourage you to apply if you’re excited in joining us with prominent skin in the game as a critical hire of this exciting, enduring journey. If your experiences don’t exactly align with the job description, don’t fret — we are always open to applications that don’t perfectly match. Feel free to attach a note and let us know what makes you stand out, and what made you decide to take the non-traditional path.

THE ROLE

We've built a product developers love! Our customer obsession with providing an amazing developer experience extends beyond the boundaries of using our dashboard and CLI to include how we support customers.

This includes both helping them onboard to our platform, as well as guiding them as their requirements evolve over time. It's not just about helping them manage config and secrets, but ensuring they're doing it the right way that increases developer productivity and security.

In this role, you'll support engineering, product, and sales to ensure potential and existing customers are successful in implementing Doppler while driving continuous improvement in our documentation and other educational resources.

You'll be responsible for ensuring customers can successfully adopt Doppler by:

• Delivering a fast and delightful support experience via our internal systems and public community forum.
• Ensuring our documentation, tutorials, and other educational resources are high-quality and up to date by contributing updates, feedback, and recommendations for improvement.
• Supporting enterprise sales through product demonstrations and designing solutions.
• Packaging customer feedback into actionable improvements for product, developer relations, and growth.

MINIMUM REQUIREMENTS

• 3+ years of frontend and backend application development for a variety of languages, frameworks, and platforms.
• Strong knowledge of Linux, DevOps, and CI/CD concepts.
• Experience in deploying applications to a variety of hosting platforms and cloud providers.
• Experience providing technical support, customer specific problem solving, and designing solutions. Can be for a previous role or open source project.
• Owning the design and presentation of product demonstrations for a variety of audiences (e.g. developers and engineering leadership).
• Experience with tools such as GitHub Actions and technologies such as Docker, Kubernetes, and Terraform are desired.
• Account management experience for large and enterprise organizations advantageous but not required.

BENEFITS

• Premium health insurance (medical, dental, vision)
• Guilt Free Unlimited PTO
• Commuter & Ride Share
• Relocation Bonus
• Learning and Development Stipend
• Wealth Advisor
• Genuine Friendships
• 401k
• Pregnancy & Family Leave
• Fertility Treatments
• Equal Compensation (regardless of gender or race)

CLOSING

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Tell us in your cover letter what you're really interested in building and why you want to build it at Doppler - we do love a good story.

Doppler is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.

• Node.js (Express)
• Go
• Postgres
• Redis
• Docker
• Kubernetes