Walk the halls of SSW and you'll find a rather spirited and passionate group of people. It's a stimulating assembly of professionals—writers, managers, strategists, art directors, planners, analysts and developers.
We believe the only way to move people to live healthier, happier lives is to create ideas that move them emotionally. Never powered by reason alone, people – whether they’re consumers, caregivers, doctors or payers – are motivated to take action by emotion. Only when people feel something will they be willing to do something.
For decades, Saatchi & Saatchi Wellness has provided consumer and professional marketing, strategic consulting and medical education to pharmaceutical and wellness brands. Today, we're dedicated to continuing that legacy by raising the bar and crafting award- winning work online, on-air, in print and in-office. Going beyond addressing simply the absence of illness, our vision is to inspire a healthier, happier world. Together, we strive to help brands thrive in today’s culture of wellbeing by leveraging the power of Wellness IntelligenceSM.
About the Role
This position requires deep knowledge of current and evolving digital platforms and an understanding and strong partnership or experience with data driven solutions and analytics. The Senior Strategist, specializing in customer experience serves as the subject matter expert on customer strategies, channel recommendations, content strategy, health trends, service design, personalization in health, and targeting to build meaningful wellness interactions for brands.
Be part of a forward thinking experience strategy team, leading the go-to-market strategy for several brands. Healthcare/Pharma experience is extremely helpful as is a background in strategy/brand planning. Strong presentation skills (writing and presenting) and highly collaborative. The ability to explain complex concepts is desired.
Craft omnichannel experiences for patients and physicians to understand channel behaviors and content needs from discovery, to consideration, to use and advocacy
Uncover and audit the current marketing and service experiences of our client’s products to identify learnings and opportunities for optimization
Demonstrate a strong understanding of our client’s customer and their needs and behaviors
Demonstrate solid understanding of current strategic planning best practices and how to use this knowledge to develop integrated cross-channel programs
Lead the development of insight driven strategies for assigned clients and new business development; provide sound business justification for investment (based on market trends, audience insights, past campaign data, and past experience
Provide thought leadership around customer experience and strategy in a collaborative, cross-functional environment
Serve as the subject matter expert on and digital trends
Develops best practices in content strategy, experience design, and CRM/cross-channel program design
Demonstrate the ability to process and understand our client’s category, competitive set and their brand and business goals/objectives
Build services that support adherence and positive behavior change
Develop powerful presentations to communicate strategies and recommendations to internal and external teams and clients
Partner with agency teams to ensure successful project development and handoff
Develop 360 campaign briefs that outline how new initiatives and content will be experience across multiple channels
Develop project briefs that provide creative teams with the appropriate fuel to produce innovative solutions (on and offline) that enhance the customer experience
Review creative to ensure that project meets strategic objectives
Develop meaningful metrics and recommendations for continued improvement
BA/BS Degree (a graduate degree in relevant area is a plus)
Additional experience or training in Experience or Behavior Design (e.g. BJ Fogg Institute)
2-3 years strategy, digital consulting, media and/or planning experience OR completion of a Masters Program with business/marketing focus
Strategic/big picture thinker. Ability to problem-solve and work within a team environment
Exceptional writing, communication and presentation skills
Proven ability to successfully work with and guide senior-level clients and internal Agency teams
Strong working knowledge of digital marketing tactics, including web development, email, social media, and mobile.
Strong familiarity and understanding of emerging digital trends and technologies
Highly self-motivated and self-driven, enthusiastic about the digital space and multi-channel marketing
All your information will be kept confidential according to EEO guidelines.
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