Senior Content Designer - Global Marketing

Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

*Please attach your portfolio

The Global Marketing UX team is a multidisciplinary team of creative/content designers, front-end developers, and experiential producers. We create visuals, words, & experiences to share & amplify the Shopify mission globally, primarily focusing on enterprise audience products & One Shopify programs (i.e. Unite, Commerce+, Future of Commerce). We develop visual IDs & creative systems that enable global & regional teams to tell cohesive product stories across events, campaigns, & owned properties.

As a Sr. Content Designer, you’re comfortable working in a cross-functional and fast-paced environment. You thrive in change and can navigate ambiguity, in order to move our team vision and company mission forward. You believe that content design is as much about behavior and emotion, as it is about acquisition and engagement. You can take complex ideas and translate them into effective and cohesive creative messaging leveraged across multiple mediums and channels. And you are a lifelong learner, understanding the value of user feedback and performance metrics, to help improve your craft.

Responsibilities

• Own, develop, and continually improve the user experiences of Shopify marketing properties and campaigns through your craft.

• Champion, evolve, and build upon Shopify’s brand foundations and content design standards.

• Work and collaborate with cross-functional Marketing UX team members (design, development, production, experiential) and with Marketing, Product, and Ops teams.

• Leverage your craft expertise to drive, support, and clearly communicate your project strategy and approach. Coach and help grow the expertise of other writers on the team.

• Develop killer creative concepts and ad copy that grabs attention, drives traffic and builds Shopify brand awareness, adoption and affinity.  

• Be creative and GSD.

• Portfolio that demonstrates strong brand instincts, versatility, and point of view

• Proficient with collaborative content prototyping and/or writing tools, such as Google Suite products (Docs, Slides) and Figma

• Expert knowledge and understanding of digital ad best practices, campaign concept development, UX/UI design standards and patterns, and/or experiential approaches

• Content design/copywriting background and experience in creative agency/marketing creative, startup, and/or eCommerce industries (bonus points: B2B marketing experience)

• Ability to think in scale and impact, from short-term to long-term and from high-level strategy choices to day-to-day execution

• High levels of user empathy, social acumen, and self-accountability

• Internet- and tech-savvy

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.