Title: Store Manager
Reports to: District Manager
Direct Reports: Department Manager, Department Supervisor, Visual Merchandisers (if no SVM) If applicable, Cash Office Responsible, Store Ops Manager, Store HR Generalist are also Direct Reports.
You are responsible for reaching the Sales and Profit goals in your Store by setting a plan to deliver the Best Customer Experience. You ensure you have the Best Team and support their development. You work with talent and leadership development and structured performance management for your Store Team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues. You act in line with our Values and Leadership Expectations. You contribute to our business success by being results driven, business minded and a team player; a role model for H&M.
Role responsibilities include, but are not limited to:
Sales & Profit
You are responsible for reaching the Sales and Profit goals in your Store by setting a plan to deliver the Best Customer Experience.
You regularly analyze and follow up Sales & Profit KPIs and take actions accordingly to maximize results
Together with your District Team, you set the hours plan in line with the sales budget
Together with you Store Management Team, you ensure that scheduling maximizes conversion within the frame of the hour’s plan
Together with the District and Store team you prioritize actions that have a clear impact on selling
Give feedback to the District Team regarding the store allocations to secure a good garment level to support the selling
Ensure that the store execution continually meets H&M standards and follow up using the customer experience tool
Implement and follow up on the Store Operations Best Practices
Ensure H&M customer service standards are delivered in your store
Ensure that the maintenance in your store is managed in a cost efficient way to meet H&M standards and initiate actions accordingly
Actively prevent loss together with Store Team and ensure that all appropriate audit guidelines are being followed
Actively participates in executing store routines and tasks including but not limited to delivery truck, garment processing, reductions and price changes
People & Teams
You ensure you have the Best Teams and support their development. You work with talent and leadership development and structured performance management for your Store Team based on results, values and leadership. You ensure we offer all employees fair and attractive work conditions and that all employee relation responsibilities, legal requirements and H&M policies are fulfilled.
Oversee and manage recruitment, training, development and succession planning for your Store in line with H&M ROTD best practices
Evaluate and manage the performance of Store team members; execute dialogues, development plans, feedback and follow-ups and take actions to improve performance and develop your team accordingly
Actively work with talent and leadership development n your Store in order to support the business needs
You ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Region/District/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings.
Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all times.
Minimum Candidate Qualifications:
High School graduate or equivalent; Associates or Bachelor’s Degree is preferred
Minimum of 2 years’ of retail management or comparable experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Ability to coach and counsel staff on performance management and progressive discipline techniques
Open availability including evenings and weekends
Basic computer skills such as browser navigation, software interaction and data entry are needed
Around 5% travel required as necessary (District Meetings, Workshops, etc.)
Sales and profit responsibility for your store
Accurate recording of sales figures and hours
All your information will be kept confidential according to EEO guidelines.
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