Engineering Manager - Predictive Support Engineering, Cash App



San Francisco, CA
Full Time
3y ago

Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. 

Check out our locations, benefits, and more at to learn more!

Job Description

Cash App’s Operations Engineering team is looking for an Engineering Manager to join us in building our organization to better serve our internal customers. Operations Engineering (Ops Eng) is responsible for bridging the gap between our product (Cash App) and the business. This is not a DevOps role or internal (dev) tools team.

In this exciting new role, you will help build a new team to help us build out predictive support. You are familiar with building teams from scratch and identifying and prioritizing high-value objectives. You will also report directly to the Ops Eng Lead and participate in the Ops Eng leadership team.

This is an incredible opportunity to interface with all of Cash’s product development teams along with the business that keeps everything running. Our team has had significant growth in the last year and you can have a direct impact on its continued success. We have a talented leadership team, organization, and amazing stakeholders. If you want to be challenged, work with amazing partners, be close to operational teams, and solve non-trivial problems, this is the right role for you.

As a member of the Cash engineering team, you’ll collaborate with us to:

  • Build a team of amazing engineers to begin a new predictive support project

  • Foster positive relationships across the business to further meet our objectives

  • Share ownership of the business’s tooling and infrastructure

  • Scale systems to our growing customer base

  • Contribute to the broader tech, leadership, and open source communities


You have:

  • Strong desire to perform and grow as an Engineering Manager

  • Have 5+ years of experience managing teams and leading people

  • Previous experience in a Software Engineering role

  • Demonstrated strong initiative on previous projects

  • Have a strong bias toward serving your team and stakeholders


Technologies we use and teach:

  • Java 11/Kotlin, including JUnit, Hibernate, Guice, and Jersey

  • HTTP, JSON, gRPC, and Protocol Buffers

  • MySQL, Vitess, event sourcing

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, disability status, or any other characteristic protected by applicable law. 

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines and applicable regulations.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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Onkar By: Onkar