Business Operations Associate



Boston, MA
Full Time
3y ago

Company Description

Shopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you.

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Job Description

We’re looking for a Business Operations Associate in the COO team.  In this role, you will partner with senior leaders across Shopify to tackle some of Shopify’s most important and ambiguous challenges. To do this you will bring structure, data-driven insights, and creativity to complex problems that don’t fit neatly into one area of the company. You will also help build the connective tissue and rigorous execution mechanisms that will power the company’s strategic aims for years to come.  

What will your early journey look like at Shopify? 

  • Month 1 - participate in Shopify’s onboarding program, immerse yourself in learning Shopify products and our merchants, get to know other Shopifolk and our culture, start to familiarize yourself with our business and the data we work with 

  • Month 3 - own small projects, digging deep in our business and data to unlock new insights, developing a strong network across Shopify’s commercial, product, finance and data teams, strengthening your knowledge of the commerce industry (online and offline) 

  • Month 6 - independently leading on day to day operational activities for Shopify, scoping and running projects that require you to bring together industry and Shopify specific insights to form plans that turn quickly into action 

  • Month 12 - identifying needs, initiating the people and work to understand the issue, bringing deep domain and Shopify specific knowledge to the effort, and then working with stakeholders across Shopify to land the initiatives


Relevant experience for the role:

  • 2-4 years of demonstrated success in investment banking, management consulting, startups, or other business operations related fields

  • Data & insights: Strong analytical and problem-solving skills with superior attention to detail and a demonstrated track record of leveraging data to drive business impact

  • Collaboration: Excellent interpersonal skills and the ability to rapidly build trust with others to GSD quickly and effectively 

  • Action orientation: A clear bias for action and ability to act without being told what to do

  • Communication: Superior written and verbal communication skills that enable you to communicate complex ideas in a simple & easy-to-understand way for any audience (e.g., executives, engineering, customer facing teams) 

  • Organization & planning: Independently plans and organizes proactively, focusing on key priorities and adapting when required

  • Growth mindset: a builder’s mentality and the integrity to identify and drive decisions that focus on building long term value for merchants

Additional Information

Preferred requirements for the role:

  • Experience working at a high growth tech company

  • Experience in retail space (online and/or offline) 

  • Experience with SQL.


We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. We are looking forward to learning more about you and your interest in joining our team. 

Closing date: Friday, Oct 15 at 11:59PM EDT. Successful candidates can expect to hear back from us by Friday, Oct 29 at 5 pm EDT.

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

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