UX Designer

Postal is an offline marketing automation platform and marketplace that helps personalize, automate, and scale direct mail, internal and external events, branded company swag, and personalized gifts to drive better engagement with prospects, customers, partners, and employees.

With over $200B spent annually in B2B offline engagement, Postal’s expansive vendor marketplace, flexible integrations, and comprehensive events portal help companies drive brand loyalty, increase conversions, boost overall employee happiness, and improve customer health scores.

Every business in the world can use Postal.

Postal has raised over $30m in two rounds over the last 24 months from top tier investors Mayfield Fund (Marketo, Outreach) and OMERS Capital (Shopify, Crunchbase). Partners include Salesforce, Hubspot, Adobe, Outreach, Saleloft, Amazon, and Shopify. 

Our nationally recognized founding team has led multiple high-growth startups to over a $1B in market value and exits. Employees come from all walks of life and from various locations across the US and enjoy a comfortable work/life balance. Our headquarters are based in San Luis Obispo, CA and we are focused on taking care of employees, customers, and partners.

Postal.io is looking for an innovative, driven, and detail oriented professional to join our team as a UX Designer. This is an incredible opportunity to join a rapidly scaling startup and make a significant impact. As a UX Designer, you will create a satisfying user experience by measuring and optimizing applications. 

This role will be crucial in helping Postal ensure we are consistently building a product that meets and exceeds user expectations.

Responsibilities

• Create user-centered designs by considering market analysis, customer feedback, site metrics and usability findings

• Understand product specifications and user psychology to predict what might work for both 

• Identify target user groups and conduct interviews or other types of inquiry to help understand user needs

• Ensure the creation and implementation of customized experiences for the user 

• Anticipate user needs to improve user experience 

• Deliver high-quality design solutions

• Have a strong empathy and understanding of user needs

• Be aware of surrounding product context. Maintain a competitive edge against competitor products and industry trends 

• Mockup and prototype testing. Perform tests on user interface elements such as layouts, target links, landing pages and banners 

• Collaborate across departments ensuring overall project continuity and consensus on designs

• 4 year degree in a relevant field preferred 

• 3-5 years experience, preferably with SaaS B2B applications.

• Excellent interpersonal and communication skills

• Upbeat and positive demeanor

• Strong attention to detail and mastery of information design 

• Problem-solving skills to determine solutions to user interface challenges 

• A driven self-starter with strong project management skills

• Flexible and adaptable to change

• Ability to produce high-quality solutions through flow diagrams, graphic design, storyboards and site maps. 

• Proficiency in tools such as Photoshop, Illustrator, InDesign and InVision.

At Postal.io we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work.  We don't take ourselves too seriously, but we do have high expectations for our team and we ask that they have the same for us.  We embrace people for who they are, and believe that diversity, inclusion and belonging are our greatest strengths.  Perks include continuous learning opportunities, healthcare benefits, unlimited PTO, team outings, volunteer opportunities, and more.