Client Relationship Manager

Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.

• Do you have an extensive and successful relationship management background within the mortgage industry?
• Are you interested in developing, growing and enhancing a new client relationships management approach for a leading company in the mortgage services and real estate industries?
• Do you enjoy building long-term relationships and existing account expansion strategies?

If so, Altisource would love to hear from you! Altisource, a leading provider in end-to-end services and technologies to the mortgage and real estate industries, is seeking an energetic, creative, and motivated Client Relationship Manager to onboard, build and maintain the existing client relationships as well has a high level of interaction with Operations in understanding pipeline management.  This is crucial to the success of our business unit. 

What you will do...

• Create existing client expansion roadmaps, client product/service gap lists, and pair with sales operations to leverage existing client data to present relationship management plans and roadmaps to senior executives within Altisource 
• Onboard customers in a cohesive manner in order to ensure success, maintain ongoing Communication with your Clients and promote growing their business with Trelix
• Serve as an escalation point on technical and service-based concerns raised by clients and quickly/efficiently address and resolve escalated issues utilizing tracking tools 
• Manage vendors, assigned within their regions, ongoing open order count to ensure proper allocation of work to align with the vendors’ capacity to complete within SLAs and quality expectations from both a transactional level and trend analysis level.
• Create weekly reporting template to send to the Senior Manager of Vendor Engagement and VMO on vendor performance including trend analysis and root cause analysis of vendor performance 

As a qualified subject matter expert, you have...

• Previous experience managing clients as an inside Account Manager with a mortgage lender or managing an Operations (Processing, Underwriting or Closing) environment is strongly preferred 
• Working knowledge of mortgage originations operations (lending, underwriting, servicing, pipeline management etc.) including encompass and/or other LOS 
• The ability to communicate effectively and work through challenges in tight timelines 

THE PERKS OF WORKING AT ALTISOURCE

Prosperity:

• Competitive base salaries!
• 401k plans with company matching – we want to empower you to further your career, and prepare for retirement!

Good Health:

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account
• Life insurance, short-term, and long-term disability

...And Happiness!

• Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year!
• Free snacks, drinks and coffee!
• Plenty of employee engagement activities including sporting events, happy hours, and other fun team-building activities
• Opportunities to join our community service initiatives, including Habitat for Humanity