Platform Support Engineer


Purpose Financial

Ottawa, Canada
Full Time
3y ago

Company Description

Purpose Financial is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Financial's businesses include Purpose Investments, Purpose Advisor Solutions, and Thinking Capital.

Who is Thinking Capital:

At Thinking Capital, we’re changing the landscape of financial technology!  Simply put, our mission is to empower Canadian small businesses through innovative financial services. At the heart of our offering is our digital experience, which is powered by our proprietary software platform, our real time connections to a multitude of data sources and our advanced data science models. We are squarely in the corner of owners and entrepreneurs, providing for them, and at the right moment, the financial support they need to grow and thrive.

Job Description

You have spent countless hours over the years digging through operational issues on digital platforms to identify and develop systematic and automated solutions so that you never have to deal with the issue again. You’re obsessed with automating your way out of a job! Your passion is seeing order through the chaos of operations and developing or working with development teams to build long-term secure, reliable, and scalable solutions to operational issues. Your passion is where Operations and Development meet and shockingly people are willing to pay you to do it! You are driven by simplicity and never do anything more than once; your solutions are always automated or you build a robot, that’s how you roll.  

Everyone in the team is an integral contributor to our products, working with our customers to collaborate and design the best solutions. Our open work culture provides the opportunity for you to contribute to all aspects of our technology: platform operations, DevOps, data engineering, cutting edge front-end experiences, platform development all under a 24/7/365 cloud-service deployed financial platform.  

As a key member of our team, you will collaborate with your colleagues to work through all manners of operational issues on our platform and develop or work with our development team to build secure, automated, reliable, and scalable solutions to common operational issues.

What Will You Do

  • Make the Thinking Capital platform more supportable, reliable, secure, and scalable
  • Create a bridge between Operations and Development by applying a software engineering mindset, principles, and practices to operational issues

  • Develop automated solutions or identify appropriate tools and services to address operational aspects such as on-call monitoring, performance, capacity planning, and disaster response

  • Practice continuous improvement through post-incident reviews with the Operations and Development teams

  • Work with the Product team and internal stakeholders to build self-service solutions for customers and internal stakeholders

  • Work with the Operations and Development teams to build solutions to improve the supportability of the platform

  • Address support escalation issues


The Skills you Bring

  • Ability to program: e.g., Ruby on Rails, Django (Python) or other web application frameworks

  • Experience with front end technology: e.g., Angular, Node.js, JavaScript or other front-end development frameworks

  • Experience with relational databases such as PostgresQL

  • Experience with event based systems such as RabbitMq

  • Experience with PaaS/ IaaS: e.g., Heroku, AWS

  • Proficiency with Linux/UNIX command-line

  • Strong interpersonal and communication skills

  • A creative and proactive approach to addressing problems, areas for improvement, and performance bottlenecks

Other Valued Skills

  • Salesforce administration and development

  • Active Campaign administration

  • Git or other version control systems

  • Security and cryptography

  • Big data platforms like Snowflake

  • Experience in payment and billing or other finance solutions

Additional Information

Why you should join us?

  •  We believe in innovation and vibrant culture - work for an innovative, people-first, financial services firm that values entrepreneurialism
  • We believe in a flexible work structure – A flexible hybrid work model that empowers you to do your best work whether at home or at the office
  • We care about your rewards - Competitive compensation including equity programs
  • We care about your health – comprehensive group health and dental benefits and life insurance, including a Lifestyle Spending Account for all your wellness needs
  • We care about your rest - a flexible paid-time-off policy with unlimited vacation days, flexible sick and mental health days
  • We care about your family - Paid parental leave for eligible employees with top-up
  • We care about your future – Group RRSP matching and TFSA program in Purpose funds
  • We care about your development – subsidies are available for courses and tuition

Purpose Financial is an equal employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Talent team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

In light of the COVID-19 pandemic, we are currently working from home. The safety and wellbeing of our teams is our top priority and office time is currently available on a voluntary basis. Our future work philosophy will be a hybrid model allowing for flexibility and collaboration.

For safety reasons, Purpose Financial has adopted a vaccination policy that allows only fully vaccinated employees to enter our offices.

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Onkar By: Onkar