Events Project Manager

Postal is an offline marketing automation platform and marketplace that helps personalize, automate, and scale direct mail, internal and external events, branded company swag, and personalized gifts to drive better engagement with prospects, customers, partners, and employees.

With over $200B spent annually in B2B offline engagement, Postal’s expansive vendor marketplace, flexible integrations, and comprehensive events portal help companies drive brand loyalty, increase conversions, boost overall employee happiness, and improve customer health scores.

Every business in the world can use Postal.

Postal has raised over $30m in two rounds over the last 24 months from top tier investors Mayfield Fund (Marketo, Outreach) and OMERS Capital (Shopify, Crunchbase). Partners include Salesforce, Hubspot, Adobe, Outreach, Saleloft, Amazon, and Shopify. 

Our nationally recognized founding team has led multiple high-growth startups to over a $1B in market value and exits. Employees come from all walks of life and from various locations across the US and enjoy a comfortable work/life balance. Our headquarters are based in San Luis Obispo, CA and we are focused on taking care of employees, customers, and partners.

The Events Project Manager supports Postal users across multiple areas: product, vendor operations and customer experience. The Events Project Manager serves as an intermediary and collaborator between Postal’s vendors and Postal’s customers. You will partner with specialty functions to leverage expertise across the organization all focused on growing the Events Marketplace within Postal. This individual’s performance is based on specific metrics associated with the onboarding of vendors and new bookable experiences, product and program adoption amongst vendors as well as customers, and customer retention / repeat events.
 

As an Events Project Manager, you help Postal customers host better experiences for their customers, prospective customers, and/or colleagues by leveraging the Postal platform to grow their business. You are an ambassador, relationship manager, primary point of contact, and expert for a roster of Postal events.

Responsibilities:

• Proactively serve a portfolio of current customers so that they may achieve positive business outcomes via Postal Events

• Drive program engagement to help customers become power users

• Master Postal technology and educate prospective users and current users  on Postal products and programs to enable best business practices in a competitive landscape

• Welcome new vendors by conducting onboarding sessions for individual vendors and/or their teams

• Manage listings throughout the onboarding process

• Conduct Postal product and program trainings and meetings with vendors as needed

• Work with the Events Product Manager to proactively to identify customers needs and develop solutions

• Document and continuously improve best practices, resources, and SOPs

• Troubleshoot issues related to marketing, Postal tools, technology/devices, enterprise systems, etc

• Work collaboratively with specialty roles to champion non-AEM questions on behalf of the customer

• You have a Bachelor's degree in a relevant field 

• You have 2-4 years previous experience in virtual events, client success or client relationship management 

• You are passionate about events and genuinely interested in helping other create authentic connections and experiences virtually

• You possess a real interest for serving customers trying to grow their businesses via virtual events and experiences

• You have strong written and verbal communication and presentation skills; extraordinary listening skills

• You have strong problem solving and analytical skills; quickly formulates solutions that deliver real business value

• You have the ability to recognize and maximize new business opportunities

• You have multi-tasking down to a science; handling multiple accounts and assignments simultaneously

• You have an interest in new software and cutting edge programs in the larger events landscape

• You have a commitment to exceed goals that is internal, constant, and self imposed

• Previous experience in events and technology a plus

• Previous experience dealing with vendors in a customer/vendor capacity a plus

• Previous experience with remote training a plus

At Postal.io we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work.  We don't take ourselves too seriously, but we do have high expectations for our team and we ask that they have the same for us.  We embrace people for who they are, and believe that diversity, inclusion and belonging are our greatest strengths. Perks include continuous learning opportunities, healthcare benefits, 401(k), unlimited PTO, equity, team outings, volunteer opportunities, and more.