Title: Helpdesk Support Technician
Duration: 6-12 Months (Onsite Role)
Openings: 15
Cepheid OPEN
Lodi:
L2 Shift timings (3pm-12am)
L2 Shift Timings (8am-5pm)
L1 Shift timings Rotation shift (7am-8pm) & 8pm - 7am
Fremont:
L1 Shift timings Only Morning Shift Mon-Fri
Newark:
L1 Rotation shift 7am-8pm & 8pm - 7am
Sunnyvale:
L1 Rotation shift 7am-8pm & 8pm - 7am
Requirements
Active listening skills
Excellent communication and interpersonal skills.
Critical thinker; must be analytical and have strong problem-solving abilities
Ability to follow runbooks and SOPs
Must have a strong technical knowledge of Windows 10 and Mac OS, printers
General understanding and troubleshooting skills with VoIP systems
Working knowledge of current operating systems and standards
6 mos. - 1 years of helpdesk or customer service experience preferably in an IT environment.
Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.
Responsibilities
Creating customer incident in Service Desk.
Ability to provide networking and WIFI support.
Ability to assist clients with hardware and software support via telephone.
Coordinate with team to ensure rapid response times and follow-up with customers.
Provide technical support to end users on a variety of issues.
Identify, research and resolve technical problems.
Respond to telephone calls, emails and personnel requests for technical support.
Document, track and monitor the problem to ensure a timely resolution.
Regards,
Daram
Talent Acquisition Recruiter
MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568
Phone: +1 925-361-2638
Title: Helpdesk Support Technician
Duration: 6-12 Months (Onsite Role)
Openings: 15
Cepheid OPEN
Lodi:
L2 Shift timings (3pm-12am)
L2 Shift Timings (8am-5pm)
L1 Shift timings Rotation shift (7am-8pm) & 8pm - 7am
Fremont:
L1 Shift timings Only Morning Shift Mon-Fri
Newark:
L1 Rotation shift 7am-8pm & 8pm - 7am
Sunnyvale:
L1 Rotation shift 7am-8pm & 8pm - 7am
Requirements
Active listening skills
Excellent communication and interpersonal skills.
Critical thinker; must be analytical and have strong problem-solving abilities
Ability to follow runbooks and SOPs
Must have a strong technical knowledge of Windows 10 and Mac OS, printers
General understanding and troubleshooting skills with VoIP systems
Working knowledge of current operating systems and standards
6 mos. - 1 years of helpdesk or customer service experience preferably in an IT environment.
Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.
Responsibilities
Creating customer incident in Service Desk.
Ability to provide networking and WIFI support.
Ability to assist clients with hardware and software support via telephone.
Coordinate with team to ensure rapid response times and follow-up with customers.
Provide technical support to end users on a variety of issues.
Identify, research and resolve technical problems.
Respond to telephone calls, emails and personnel requests for technical support.
Document, track and monitor the problem to ensure a timely resolution.
Regards,
Daram
Talent Acquisition Recruiter
MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568
Phone: +1 925-361-2638
Click on apply will take you to the actual job site or will open email app.