Helpdesk Support Technician

Title: Helpdesk Support Technician

Duration: 6-12 Months (Onsite Role)

Openings: 15

Cepheid OPEN 

Lodi:

L2 Shift timings (3pm-12am)

L2 Shift Timings (8am-5pm)

L1 Shift timings Rotation shift (7am-8pm) & 8pm - 7am

Fremont:

L1 Shift timings Only Morning Shift Mon-Fri

Newark:

L1 Rotation shift 7am-8pm & 8pm - 7am

Sunnyvale:

L1 Rotation shift 7am-8pm & 8pm - 7am

Requirements

Active listening skills 

Excellent communication and interpersonal skills. 

Critical thinker; must be analytical and have strong problem-solving abilities 

Ability to follow runbooks and SOPs  

Must have a strong technical knowledge of Windows 10 and Mac OS, printers

General understanding and troubleshooting skills with VoIP systems 

Working knowledge of current operating systems and standards 

6 mos. - 1 years of helpdesk or customer service experience preferably in an IT environment.

Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.

Responsibilities

Creating customer incident in Service Desk.

Ability to provide networking and WIFI support.

Ability to assist clients with hardware and software support via telephone.

Coordinate with team to ensure rapid response times and follow-up with customers.

Provide technical support to end users on a variety of issues.

Identify, research and resolve technical problems.

Respond to telephone calls, emails and personnel requests for technical support.

Document, track and monitor the problem to ensure a timely resolution.

Regards,

Daram

Talent Acquisition Recruiter

MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

Phone: +1 925-361-2638

Title: Helpdesk Support Technician

Duration: 6-12 Months (Onsite Role)

Openings: 15

Cepheid OPEN 

Lodi:

L2 Shift timings (3pm-12am)

L2 Shift Timings (8am-5pm)

L1 Shift timings Rotation shift (7am-8pm) & 8pm - 7am

Fremont:

L1 Shift timings Only Morning Shift Mon-Fri

Newark:

L1 Rotation shift 7am-8pm & 8pm - 7am

Sunnyvale:

L1 Rotation shift 7am-8pm & 8pm - 7am

Requirements

Active listening skills 

Excellent communication and interpersonal skills. 

Critical thinker; must be analytical and have strong problem-solving abilities 

Ability to follow runbooks and SOPs  

Must have a strong technical knowledge of Windows 10 and Mac OS, printers

General understanding and troubleshooting skills with VoIP systems 

Working knowledge of current operating systems and standards 

6 mos. - 1 years of helpdesk or customer service experience preferably in an IT environment.

Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.

Responsibilities

Creating customer incident in Service Desk.

Ability to provide networking and WIFI support.

Ability to assist clients with hardware and software support via telephone.

Coordinate with team to ensure rapid response times and follow-up with customers.

Provide technical support to end users on a variety of issues.

Identify, research and resolve technical problems.

Respond to telephone calls, emails and personnel requests for technical support.

Document, track and monitor the problem to ensure a timely resolution.

Regards,

Daram

Talent Acquisition Recruiter

MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

Phone: +1 925-361-2638