Implementation Specialist, VenueOps

at

Ungerboeck

Knoxville, TN
Full Time
8mo ago

Company Description

Who We Are:

Interested in joining our team?  Here is some more information about us!  Ungerboeck provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Ungerboeck is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, St. Louis Art Museum, Shedd Aquarium, Detroit Symphony Orchestra, SoFi Stadium, Pittsburgh Cultural Trust, and The Forum. Some of our global clients include: ExCel London,  Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Ungerboeck:

We are on a mission to improve the lives of venue managers around the world. We are focused, and moving quickly. It is an honor and a pleasure to serve them, and we do so with software and service that exceeds all expectations.

We live by the unofficial motto of work hard play hard. Surround yourself with highly motivated co-workers that push you to be your best each day. Ungerboeck offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

Implementation Specialist - OPEN TO REMOTE EMPLOYEES

Ungerboeck is looking for a full-time Implementation Specialist to work with our VenueOps team.

The Implementation Specialist is the primary project manager and the main point of contact for venue professionals implementing software. The Implementation Specialist establishes a relationship with the client post-sale, performs software configuration, plans and conducts training, gathers feedback, and ultimately sets users up for long term success. The Implementation Specialist also works with our solutions team on data conversion and integration projects as needed.

This role requires strong project management and business analysis skills as well as the ability to understand and articulate technical concepts. New accounts involve many moving pieces and have many different stakeholders; the Implementation Specialist brings the different pieces and parties together, manages project requirements and expectations, and delegates and executes project tasks. An understanding of relational databases in the context of report writing is a valuable skill for this position as well.

Responsibilities

  • Start the day with a morning meeting with the North American Consulting Team.
  • Meet with a new client over online call to discuss project timeline and requirements.
  • Meet and train current clients on new concepts to advance their implementation project.
  • Coordinate a call with a client, a 3rd party software vendor, and Solutions Engineers to discuss an integration project.
  • Build and maintain project plans for multiple projects at a time.
  • ·Evaluate the progress of a project and update tasks and deliverables if necessary.
  • Work on configuring and tailoring accounts to a clients' needs, including custom document templates and reports.
  • Work with Client Success Specialists to build reports and dashboards.
  • Respond to emails and phone calls as needed.
  • Other duties assigned

Qualifications

What makes you a great fit for this role:

  • You have strong project management abilities and experience.
  • You are comfortable handling multiple projects simultaneously and can confidently prioritize and manage your time so tasks are accomplished in appropriate time frames.
  • You’re great at “zooming out” to see the big picture, but not afraid to drill down to the details when needed.
  • You like to keep everyone in the loop - you don’t hold back communicating about goals, expectations, tasks, and feedback; you expect the same from others.
  • You love the latest cutting edge technologies and innovations and have an ability to explain them and demonstrate their value.
  • You enjoy talking with clients, both in-person and on the phone, to understand their challenges and explore solutions.
  • You are able to travel several times a year (typically 4-5 days at a time) to conduct on-site training for new clients.
  • Venue management /event management industry experience is tremendously helpful, and we will prioritize applicants who have this experience.
  • Experience with the VenueOps product is valuable in this role.
  • Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports or MS Access) is preferred but not required.

Additional Information

What’sin it for you?  

  • Full benefits & exceptional 401k match   
  • Working in a team of smart, yet down-to-earth colleagues who challenge you to be your best everyday   
  • 3 weeks PTO, 8 paid holidays, and 2 paid floating holidays per year  
  • Flex Time and Work from Home options   
  • Personal training and on-site gym  
  • Win at life by loving your job 

 

 

*All your information will be kept confidential according to EEO guidelines.

Ungerboeck is an equal opportunity employer and does not discriminate based on race, color, national origin, age, religion, creed, disability, veteran’s status, gender, sexual orientation, gender identity or gender expression.

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