ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
The Customer and Partner Leading Practices team at ServiceNow provides prescriptive guidance to help customers achieve their business outcomes, and to enable our partners to accelerate customer success. As part of the Leading Practices team, you will work to drive adoption, value realization, and customer satisfaction with ServiceNow, and ultimately help our customers accelerate their digital transformations.
The Content Strategy Manager will be at the forefront of positioning leading practices as a key enabler to our company goals. The Content Strategy Manager will play a critical role in scaling the leading practices team and maximizing the impact of the content on our customers. This position will be responsible for:
In this position, you will work closely with Leading Practices Expert Teams and our Content Production function to oversee leading practice content roadmaps that drive customer value. You will define the governance process for creating, publishing, and promoting quality content. You will work closely with a content production teams to define standard templates and formats to increase efficiency and scale of content production. You will represent Customer and Partner Leading Practices in enterprise-wide content related initiatives.
This role requires knowledge and experience in content strategy, and in positioning content as a key enabler to enterprise goals. This role requires someone who can advance content-related priorities through influence among leaders within our team, and across the company. The successful candidate has excellent stakeholder management skills, ability to coach leaders across the team and demonstrated experience in content creation, preferably in an enterprise SaaS company. This role requires a critical thinker with strong problem-solving skills, someone who embraces new challenges, is innovative and is a great team player and culture-builder.
What you get to do in this role:
In order to be successful in this role, we need someone who has:
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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