Technical Lead

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

The Technical Lead will be responsible for articulating and driving the design and implementation for Merkle Promotions and Loyalty Solution MarTech integration architectures within client ecosystems . They will work closely with the Client Relationship, Sales Engineering, Strategy, and Business Analysis teams to develop a deep understanding of the functional and non-functional requirements for meeting client objectives, the platform deliverables necessary to achieve those objectives, and the Merkle capabilities to deliver solutions. The position requires excellent communication skills and the ability to translate business requirements into technical implementation and documentation. The solution architect will follow the evolution of MarTech ecosystem solutions and drive novel implementations into the platform as core capabilities. They will also work with the Product team to communicate technical trends in market to influence the future of the platform.

The Technical Lead is a leader, not a gatekeeper. The solution architectures they develop are based on the tactical needs of our Delivery teams and keeping solution roadmaps aligned with client vision, metrics, and sustainability. Our Delivery teams are awesome and motivated to deliver based on client goals and results. The Solution Architect creates the foundation for success in our agile technical delivery process on top of platform features and business capabilities.

• 5+ years experience delivering software development projects
• Demonstrated experience in technical leadership for enterprise software development projects
• Experience integrating synchronous and asynchronous APIs, data feeds, and flat files (XML, fixed-width, and delimited)
• Experience in Agile and Waterfall project management
• Knowledgeable in usage and development of UML (Unified Modeling Language) based designs, experience in the modeling of the dynamic software behavior.
• Experience developing in Javascript, Java, Ruby, or Perl
• Experience with SCM tools and flows (git, SVN (Subversion), etc.)
• Knowledge of the application SDLC and IT frameworks like Agile, DevOPs, TOGAF, and ITIL
• Experience integrating with marketing technology platforms: CDP, email service providers, CRM systems, Point of Sale, and eCommerce
• Experience in SQL data modeling, data loading, and data analysis; Strong RDBMS (MySQL, Postgres, or similar) skills and cloud based Big Data Solution(Amazon Redshift) experience
• Experience in technology risk mitigation, critical feature analysis,  stakeholder collaboration, and driving customer satisfaction
• Intermediate knowledge in design and architecture patterns in software and platform integration for web applications managing user experience
• Experience delivering projects built on established native technology, software patterns, and integration strategies in a team focused on continuous improvement
• Experience assessing feature and technology stack requirements to ensure they are sustainable, effective, and aligned to client objectives and strategic roadmap within the context of an existing solution
• Managing technology to meet compliance and controls in a global enterprise environment.
• BA/BS degree in Computer Science, Information Technology, Engineering or related tech field

Preferred Qualifications:

• 3+ years of experience of hands-on delivery and implementation on high transaction SaaS Loyalty platforms
• Experience with the Atlassian suite or comparable products for documentation, backlog management, milestone, and metric tracking
• Working experience with cloud platforms (AWS, Azure, GCP)
• Experience sizing and architecting Amazon Web Services, SaaS delivered Solutions
• Working experience in a global technology team

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

All your information will be kept confidential according to EEO guidelines.

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