Technical Program Manager

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Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. 

The Global Revenue Technology & Operations team builds the global engine that enables Revenue teams to deliver an exceptional merchant experience across the merchant journey. On the Evolution side, we focus on large scale initiatives, special projects, and experimentation. We care about building the right things at the right time and that our solutions are able to scale with us into the future.

As a Technical Program Manager, you will drive multiple complex technology based initiatives and unlock scalable solutions for our go-to-market infrastructure and operational processes. You will take ownership of business problems and apply solid program management principles and strategic thinking to achieve program goals. You thrive in an ambiguous environment with competing priorities and will not hesitate to roll-up your sleeves to get the job done. You bring creative and divergent thinking to solve problems and pave the way for future scale.

Responsibilities:

• Champion multiple strategic initiatives focused on large technology transformations or highly complex, first-to-market projects.

• Attain a deep understanding of revenue technologies, processes, and operations.

• Drive programs forward while ensuring accountability and great outcomes; working through the right channels to address project risks.

• Create alignment across teams and stakeholders; ensure the right decision makers are engaged and facilitate decision making.

• Collaborate with teams across organizational boundaries to influence change and connect the dots between projects, programs, and people.

• Critically evaluate information gathered from multiple sources and apply strong problem solving skills to uncover root problems.

• Collaborate closely with development and product teams to provide business context and define solutions to problems.

• Gather technology requirements and/or evaluate third-party tools in partnership with the Foundations team and/or other stakeholders

• Contribute to establishing and sharing technical program management best practices

• Contribute to the development of our team’s roadmap by identifying technology and operational gaps and/or problem areas, and proposing opportunities for scale.

• Embrace the abundant opportunities to learn and grow constantly to feed your passion for self-improvement and share learnings to make those around you better.

• Technology Transformations: You are passionate about leveraging technology to solve business problems. You have experience with large scale technology transformations, implementations, and/or automation. You have a proven track record for partnering with business and technical/development teams to deliver great solutions.

• Project management: You have experience prioritizing and managing competing high priority projects. You are able to plan, prioritize, and execute projects from ideation to completion.

• Communication: You are able to communicate effectively up, down, and across the business, with both technical and non-technical audiences, to increase context and create alignment. You are a great listener, ask insightful questions, and can simplify complex and technical concepts.

• Problem Solving: You are passionate about solving problems, uncovering root causes, and have a natural curiosity to investigate for solutions, and to highlight opportunities for future scale.

• Stakeholder Management: You are able to build and nurture high trust relationships with stakeholders. You know how to keep stakeholders informed, aligned, engaged, and manage expectations.

• Resourcefulness: You are an outside of the box thinker who sees opportunity in obstacles and possibilities in challenges. You find creative ways to make an impact and come up with unconventional, and unique solutions to achieve goals. You can work autonomously and seek out resources independently with limited direction.

Nice to have:

• Degree or Diploma in Engineering, Business, or equivalent experience

• PMP, Scrum Master or relevant designations

• Salesforce Admin Certification

• Experience implementing Partner Relationship Management Applications (PRM)

• Experience with SaaS products used in billing and/or finance technology

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

This posting will close October 9th 2021, at 12:01am EST