Account Manager

Powerhouse is a leader in commercial infrastructure management services supporting the world’s largest companies across retail, banking, convenience, health care, hospitality, and commercial real estate industries to maintain, improve and introduce new customer experiences. Utilizing our dynamic technologies, Powerhouse executes programs from coast to coast so that our customers can give consumers access to what helps keep us all moving. With a commitment to delivering best-in-class service, coupled with a vision to create a positive and lasting impact, at Powerhouse, people are the key to our success. We are always seeking team members who embrace our core values of honesty and integrity. We have opportunities for quick advancement and long-term career paths. Join Powerhouse to be a part of a remarkable team that implements today what will move people through the experiences of tomorrow.

FREE SINGLE HEALTHCARE COVERAGE!!

• Effectively forecast and manage client profitability through vendor pricing negotiation and dispute resolution, vet pricing with Facilities Coordinator.
• Create and consistently deliver above average customer service experience; actively build and maintain excellent customer relationships.  
• Managing multiple client relationships and dynamics.
• Responsible for leading a team of 3-5 team members.
• Maintain key performance indicators according to the service level agreement.  
• Proactively liaison with vendors to resolve service delivery issues.  
• Responsible for training, coaching, and managing staff on all aspects of client relations as well as customer service and SOP for the business unit.  
• Deliver multiple service solutions simultaneously while managing scope of work and budget requirements.  
• Input necessary data into computer system to tack and follow up on vendors.  
• Manage work order dispatch; make profitability decisions  
• Review and provide approval to vendors based on scope of project  
• Ability to work within ambiguous situations.  
• Must be a self-starter and driven for results.

4 years of related facilities maintenance/account management experience and/or training; or equivalent combination of education and experience.

Previous experience in Facilities Maintenance/Construction a plus.

Must comply with Powerhouse Conduct and Appearance Standards, which reflect Company image.

Must pass drug screen and criminal background check.

Must have valid driver's license.