Principal Technical Program Manager



Full Time
3y ago
The Company
Qventus provides a real-time decision-making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products and solutions that help nurses, doctors, and hospital staff anticipate issues and make operational decisions proactively. We work with leading public, academic and community hospitals across the United States.

Our company was recognized by the 2019 Black Book Awards in healthcare for patient flow and by CB Insights as a 2019 top 100 Most Promising Company in Artificial Intelligence. Recently, Qventus won the Robert Wood Johnson Foundation Emergency Response for the Healthcare System Innovation Challenge through its work helping health systems across the country plan for and operate in the COVID pandemic.

The Role
The work we do is complex and multifaceted - spanning software, data science, infrastructure, clinical workflow design, product configuration, and more - and it requires world-class program management to do it well. We are looking for a top-flight program manager who likes the variety and fast pace of a startup environment to join our team and help us reach the next level of effectiveness in how we operate. This role is a big one with major impact - it will be our first technical program manager, with the opportunity to define and shape the function, and the scope will be across our company's entire product portfolio.

Key Responsibilities

    • Ensure that new products, solutions, and incremental releases are efficiently and successfully delivered, by expertly facilitating the product & solution development lifecycle
    • Help bring together all of Qventus' talent to create high-performing teams, including our clinical experts (doctors, nurses, etc.), our product / design / analytics staff, our engineers and data scientists, and our go-to-market and customer success teams
    • Facilitate all of our beta and pilot programs: work with the Customer Success team to identify, prioritize and acquire beta customers for new products / solutions, and project manage betas to successful completion by working closely with R&D, Delivery, and our customers.
    • Make sure that every launch goes smoothly, complete with launch plans, documentation, training, etc.
    • Design the process for rolling out improvements to our solutions to our customers on a continuous basis, to ensure our customers always have the latest and greatest
    • Set up infrastructure / tracking mechanisms for solution experiments and ensure that successful experiments get propagated back into solutions
    • Take accountability for project management of key cross-functional R&D programs and initiatives, keeping them on schedule and anticipating & resolving potential roadblocks
    • Facilitate the company's product roadmapping process, including standardized mechanisms for intake of input, execution of roadmapping activities, cross-team dependency management, and distribution of roadmap content
    • Ensure smooth product operations and governance of product-related OKRs

Key Qualifications

    • A minimum of 5 years of project/program management and 10+ experience in a role that demonstrated comprehensive understanding of both the business requirements and technical capabilities needed to deploy enterprise SaaS products & solutions.
    • Strong understanding of end-to-end lifecycle for building and deploying enterprise SaaS products & solutions.
    • Deep experience with project management, with ability to find the minimum amount of project management structure needed for each initiative and high degree of comfort with project management tools & techniques.
    • Proven track record of collaboration across functions spanning Product, Engineering, Customer Success, and Marketing / Sales.
    • Demonstrated ability to deeply understand business needs and context and bring that understanding into program management.
    • Impeccable organizational skills and attention to detail.
    • Excellent written and verbal communication skills; strong, professional presence in working with customers / partners (including C-Suite executives).
    • Willingness to “roll up your sleeves” and pitch in / fill in gaps when a team needs help.
    • Nice to haves: Project management certification, Experience in healthcare technology, Technical background
Qventus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our candidate privacy notice which can be found here:
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Onkar By: Onkar