Platform/Software Customer Success Manager

at

NielsenIQ

Houston, TX
Full Time
10mo ago

Company Description

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

The Platform/Software Customer Success Manager, is responsible for selling NielsenIQ’s next-generation Connect platform across a portfolio of leading retailers. She or he will work on complex and strategically critical US-based clients while partnering closely with Account Executives and the Client Success account teams. The Sales Engineer will work to ensure there's a cohesive strategy and unified voice representing NielsenIQ’s tech vision and strategy to all levels of our client organizations. The Sales Engineer will be responsible for landing the NielsenIQ platform and technology narrative across our clients’ various functional teams - from marketing and category business users to more technology-centric decision makers such as analytics and IT - and at all levels of seniority.

We are looking for a dynamic seller who is client focused with a strong background in data-driven solutions and an in-depth knowledge of the market research and CPG ecosystem. The ideal candidate will be a highly motivated and independent worker with a demonstrated track record of leadership, building alignment, and creating and growing revenue. The Sales Engineering will report to a Director, Sales Engineering.

Bottom line - we are looking for a strategic closer that wants to be a part of a booming industry.

Responsibilities:

  • Platform expert:  Develop Connect Platform expertise, including front-end UX, back-end architecture, end-to-end deployment processes, and associated client benefits;  working knowledge of NIQ data assets including RMS, CPS, and Omni.
  • Client expert:  Develop a strong understanding of each client’s business strategy, ways of working, and unmet needs; foundational understanding 
  • Selling:  Work internally and externally in a consultative fashion to land NIQ Connect as a differentiated enabler within each client’s strategic vision; tailor and conduct platform demonstrations that highlight the value of NIQ solutions to solve client business issues

Other Responsibilities

  • Individually pitch and close sales with new and existing Nielsen clients.

  • Lead discovery sessions to identify the customer’s key needs and pain points.

  • Work with the prospect in a consultative fashion to develop a digital strategy vision and position the Connect offering as an instrumental part of that vision.

  • Conduct storytelling product demonstrations that highlight the value the solution brings to the client.  These demos must include both feature/function capabilities as well as the business insights and impact that will be created for the client.

  • Develop a strong understanding of the client’s business and demonstrate how the platform can assist them to achieve their business objectives

  • Consistently deliver individual sales targets every quarter.

  • Guide the expansion of data management and analytics suite across all industry sectors.

  • Develop solid, strategic relationships with key decision makers at targeted accounts.

Qualifications

  • Bachelor's degree, preferably in STEM (Science, technology, engineering, and mathematics) or other analytical field

  • 3-5+ years of cumulative experience across any of the following:

    • Hands-on program management delivery in external client engagements 

    • CPG / management consulting 

    • SaaS sales & implementation

  • 2+ years of experience in a revenue-driving role within SaaS or CPG

  • Strong understanding of NielsenIQ or IRi data and how clients use it

  • Ability to understand and synthesize client needs and value drivers across a wide range of client segments

  • Natural collaborator with the ability to rally internal and external partners to a cause.

  • Strong knowledge of cross disciplinary internal processes, and understanding of client data and systems in a world of big data.

  • Client management skills: facilitation and influencing skills to manage expectations

  • Exceptional communication skills

  • Track record of successfully up-selling high value, complex technology or data services

  • Strong leadership and team building skills

  • Demonstrated record of creating and growing revenue

  • Strong knowledge of marketing research, technology, and general business models

  • Ability to think analytically and leverage available assets to bring sales to a successful conclusion

  • Outgoing, confident individual who is comfortable presenting to senior executives

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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