Support Engineer

at

Netcentric

Barcelona, Spain
Full Time
1y ago

Company Description

Do you want to be part of an agile, dynamic, remote-working team? That’s exactly what you get when you work for Netcentric! Not only are we leaders in the tech industry, but we believe in the right of everyone to have a voice, no matter their role. Everyone’s opinion counts, which gives us our basis to create great things. 

We’re excited to welcome new talent, and with flexible working hours, remote working policies, and a flat working structure, life at Netcentric is more than just a job. In fact, our multinational, multicultural organization helps us empower our clients and their business objectives. 

If you love to innovate and collaborate within an ambitious team, continue reading. 

Job Description

Who are we looking for?

We are looking for a Support Engineer who is used to keep customer satisfaction at its highest level.
You want to be a Netcentric ambassador and let our customers experience excellent support.
You are a good fit if you consider yourself a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

Desired Skills and Experience

  • Customer and business support experience in software applications and testing methodologies
  • Understand customer needs and you put yourself in the customer’s shoes and guide his expectations
  • Familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)
  • ITIL best practices
  • Ability to collect use cases and convert them into technical issues
  • Communication and interpersonal skills to lead customers in urgent or critical situations
  • By monitoring the alerts and notifications, you can respond according to the event management strategy
  • Perform standard maintenance tasks, performance tests and log analysis on business-critical customer systems
  • Good training delivery skills, you have the ability to teach clients and colleagues in an interesting and meaningful manner
  • Flexible and you can adapt to the specifications of a new customer
  • Strong verbal and written English language skills
  • Eligible to work within the EU and/or Switzerland
  • Willing to contribute to an on-call rotation plan 

Qualifications

What makes us smile when looking at your profile...

  • Basic Linux skills, you can run simple scripts, check system status and execute a detailed runbook
  • Familiar with HTML5, CSS, and Java
  • Hands-on experience with any kind of content management (including open source)
  • Task management, bug tracking, and wiki-based documentation tools like JIRA
  • Additional language skills, including German or Spanish, would be an asset

 Tech used: Adobe Experience Cloud, Java, HTML, Linux, Apache, JavaScript

Additional Information

At Netcentric you get:

  • Permanent contract
  • 30 working days of vacation
  • Flexible working hours
  • Recognition bonus system
  • Private health insurance
  • Apple work equipment
  • WFH equipment + welcome package
  • WFH monthly expenses compensation
  • Access to Udemy courses
  • Adobe certification
  • Sponsored gym membership 
  • Yoga Classes
  • Tax-free benefits (ticket restaurant, kindergarten and transport)
  • A dynamic and international team
  • Everyone has a voice; we are a Holacracy organization
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Onkar By: Onkar