Take a seat on the Xplor rocketship and join us as Customer Success Coordinator in Melbourne to help people succeed across the world.
From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.
About the opportunity
The Customer Success team helps our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, answering customer enquiries, and the following day to day tasks:
What would make me a good candidate?
We are looking for positive, self-motivated people that are eager to learn. We also look for the following attributes and experience in our Customer Success team members:
The following experiences would be advantageous
What does it mean to work for Xplor?
Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.
Some of the perks of working with us:
More about us
We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.
Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.
How to apply?
To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "Tothemoon" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Dean (Talent Partner).
Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?
To learn more about us and our products, please visit www.xplortechnologies.com.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Please also note that successful candidates will be required to obtain a Working With Children Check/Blue Card as part of their employment.
We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.
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