Associate, Customer Success Operations

at

AtoB

Worldwide
Full Time
9mo ago
About AtoB

Stripe for Transportation.

About the role

AtoB is building Stripe for Transportation — modernizing the payments infrastructure for trucking and logistics. We aim to center our customers in every way — offering them world-class customer experience and building products that work with and around the unique constraints of their daily lives. We build for fleet managers in the office and drivers on the road. We strive for products that are efficient, satisfying, and useful. We do this because our customers enable our modern economy — they deserve it.

More about us

We have raised over $25 million in venture capital from investors such as General Catalyst, Bloomberg Beta, Y Combinator; founders and CEOs of companies like Google (Eric Schmidt), Salesforce (Marc Benioff), Coinbase, DoorDash, Instacart, Mozilla, Wealthfront, Segment, Gusto, Figma; CxOs and founding team members of Uber, PayPal and Stripe; angels like Elad Gil, Naval Ravikant, Gokul Rajaram; and other funds such as Climate Capital, Contrary Capital, Collaborative Fund, Designer Fund, Human Capital, Leadout, XYZ Capital, among others.

Our founding team has backgrounds working on autonomous vehicles at Cruise Automation, leading ops and growth for Uber, Amazon, DoorDash, Square, McKinsey, Facebook, Salesforce, and Goldman Sachs among others. We are excited to open up more seats in this rocket ship!

We're looking for someone to help build out our Customer Success vertical. Is that you?

Responsibilities

  • Develop renewal and upsell forecast cadence to drive accurate reporting to executives on past results and forecasts
  • Develop customer experience and customer health dashboards to drive decision-making
  • Develop leading indicators of retention, renewals management, adoption, utilization, NPS
  • Develop analytical forecasts for account health based on transactional and behavioral patterns
  • Identify and tackle our toughest operational problems through processes, tools, and dashboards that scale
  • Work with cross-functional leaders to deliver outcomes for AtoB and our customers
  • Lead with creative problem solving and measure expected and actual results for your initiatives
  • Contribute to building out team norms and operating procedures as one of our early hires

Preferred Background

  • 3+ years of data-driven, operational experience, ideally in Customer Success Operations (CS Ops), SaaS, high growth startup, or fast-paced consulting role.
  • Ownership of a critical business system for a function’s end-to-end processes.
  • Expert in data analysis, segmentation, and reporting (Can perform complex functions in Excel).
  • Experience in SQL (highly preferred) or willingness to learn
  • Diplomacy, tact, and poise under pressure when working through issues.

Compensation and Benefits

  • Base pay of $80K – $100K (DOE) + equity
  • We offer competitive and comprehensive benefits along with unlimited PTO and 401(K) match.
  • Location: Remote — wherever you want!
Technology

We’re a technology company building payments infrastructure for the transportation industry.

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Onkar By: Onkar