Senior Client Operations Managers

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Who we are … (or a little bit about us)

CitrusAd is powering retail media with personalized sponsored products and display ad technology platform for the world's biggest retailers across 25 countries.  Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size.  Now that's refreshing!

In 2020, we saw an amazing year of growth for our organization,  with a focus on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and has allowed us to win against our competitors.

Our mission is to be the world’s leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living out our core principles;

• Gratitude, honesty and transparency
• Show up
• Know the role you play
• Do less, deliver more, obsess
• Incremental improvements
• Take ownership
• Collective leadership
• Team before the individual and most importantly,
• Mutual respect

Why this could be your next big break:

You will be a critical member of the US team, relied upon to manage and traffic ad campaigns for the US grocery ecommerce ad network. This will include overseeing campaign lifecycles of several vendors, while maximizing revenue growth for the media team.   Past experience in ecommerce media and sponsored search are a plus. The position is remote in CST or EST time zones.

About the role:

• This role is an individual contributor position on the Ad Operations team at CitrusAd with opportunity for internal growth.
• Work internally with Sales and Sales Support team members to traffic, optimize and pace media campaigns.
• Manage workflow to ensure deadlines are met and campaigns have successful outcomes.
• Be a trusted source of data, insight and context for Sales Teams.
• Liaise with partners as we launch to ensure that our configuration is meeting their needs and is optimized for yield.
• Work closely with pre and post-sales support team to ensure successful delivery of all campaigns
• Proactively monitor campaign performance and delivery status, escalate delivery and technical issues, and optimize campaigns to meet performance Goals.
• Clearly communicate advertising capabilities and needs with sales, tech and product teams
• Work with sales and marketing to ensure go-to market strategy matches our ability to execute

About You:

We are looking for an experienced Sr. Client Operations Manager who has the following skills, knowledge and experience:

• 3-5+ years of ad ops experience
• Experience with ecommerce media and search platforms
• Programmatic experience is a plus
• Ability to quickly learn new tools and programs
• Must be able to work individually and also as team
• Experience with campaign management in a fast-paced environment
• Strong written and verbal communication skills with all levels of internal stakeholders and external client partners (CPGs and Retailers)
• Data-driven and analytical with a strong attention to detail and process
• Bachelor’s Degree

Why join us?

Here at CitrusAd we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace.  We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Simply put – we love our people and understand it’s each of us coming together to create a winning and happy environment.

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry. 

Where is CitrusAd located?

CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, Vermont and more.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for CitrusAd.

Thanks for your interest in working for CitrusAd.  We love it here, and think you will, too.

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. 

Applicants with criminal histories are welcome to apply.

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