Engineering Manager, Customer Directory

The Customers Directory's mission is to help Square merchants grow their businesses by giving them the tools they need to know, support, engage, and acquire their customers. The products this team owns are used by thousands of Square merchants to engage with their customers and build lasting relationships. And when merchants are successful, so are we.

As an Engineering Manager on this full-stack team, you will be responsible for driving the technical direction of the team, managing product goals, contributing to product strategy, and hiring and scaling your team. You will work with leaders across the company, collaborate with world class product managers and designers, and contribute to the long term success of our organization and Square. Operating with scale and speed, we’re proud to have built an exceptional team of engineers who are just getting started – and as a manager, you guide the way.

Responsibilities

• Help set broad direction and vision for the team while implementing delightful experiences for our merchants

• Build a world-class team by hiring exceptional talent, coaching and developing your team, cultivating pragmatic engineering decision-making, and leveraging your technical expertise to constantly raise the bar

• Lead and participate in critical technical, design, and product discussions with leaders across our product and operations

• Own the success of your team's product and deliver quantifiable results in a timely manner

• Build systems, services, and product features across multiple platforms that have immediate impact on customers

Technologies we use and teach:

• Languages: Javascript, Java, Go, Ruby, Kotlin
• Frameworks: JS Client - Ember, React, Services - gRPC / JAX-RS REST
• Databases: MySQL, Redis, DynamoDB, ElasticSearch, BigQuery
• Infrastructure: Hybrid - Private DC / AWS / Google Cloud, SignalFX, DataDog, Snowflake

• 8+ years of full stack software development experience (experience with mobile development is a plus, but not required)
• 3+ years of experience managing teams with 8+ engineers, ideally at multiple companies
• Experience with release processes and collaborating with QA.
• Strong technical background in developing products and services
• Ability to lead and cultivate a sense of ownership, accountability & urgency in the team
• Strong communicator with great written communication skills
• Experience collaborating with engineering leaders and cross-functional team members
• Ability to provide technical mentorship and guidance to the team

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.