Customer Service Officer



Prahran, Australia
Full Time
3y ago

Company Description

  • 205 Chapel St, Prahran VIC 3181, Australia
  • Employees can work remotely
  • Training, career progression and monthly incentives!
  • Immediate start available

Company Description

Do you take pride in your customer service orientation and thrive on achieving results? Be rewarded for your efforts with this progressive company.

Unified Healthcare Group (UHG) is a leading company founded in 1997 and offers businesses from a range of sectors secure access to Australia’s largest marketplace of healthcare providers. UHG offers innovative solutions utilising our medEbridge platform and equips businesses with the tools they need to manage all their healthcare requirements in one place. We help businesses search, book and pay for health information and services from healthcare providers across Australia.

Job Description

Our organisation is rapidly growing and our biggest division is expanding, therefore we are seeking experienced Customer Service professionals to join our team on a full-time basis. 
You will play a key role in delivering an innovative and effective service across the business.
Key Responsibilities include, but are not limited to:

  • Outbound contact with specialists and medical clinics to obtain medical records on behalf of clients.
  • Writing accurate case notes in the medEbridge platform
  • Data entry and ad hoc administrative duties where required.
  • Meeting and exceeding customer service expectations


To become one of our Team, you will need:


  • Attention to detail
  • An aptitude for systems
  • Excellent customer service and telephone skills.
  • Excellent time management and organisational skills
  • Ability to work well to deadlines
  • Excellent communication skills – both written and verbal
  • A professional and positive attitude
  • Ability to use Microsoft Office suite, namely Word, Outlook & Excel
  • Previous experience in a contact centre setting is advantageous. 

Successful candidates will be required to undertake a National Police Check and must have unlimited working rights in Australia. 
We are open to applicants who would like to work remotely. 

So why work for UHG?
We have an awesome office located amongst the cafes and shops in bustling Prahran and you will have the option to work in the office as well as from home. 

Our culture is ALIVE - whether it be our company lunches, town hall meetings or after-work drinks - we're always up to something fun!

Fully paid training and continued support, coaching and growth towards promotion opportunities. The majority of our leaders once began in this same role!

Culture of reward and recognition for our team
Earn incentives for target achievement!

Additional Information

You are welcome here.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.

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Onkar By: Onkar