About Informa Markets
We organize over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
Informa Markets is seeking a full-time Customer Experience Specialist for the Fashion Division. The Customer Experience Specialist will support the Customer Experience Manager in delivering a superior support program for the Fashion division’s exhibitors. S/he will help to improve service levels, increase customer satisfaction, reduce resolution times and ultimately contribute to increasing revenue growth through a positive customer experience. You'll have a direct relationship with our customers, often helping customers resolve inquiries and issues through warm and kind interactions. You'll be interacting with customers through email, phone, and live chat. Additionally, you'll maintain an expert-level knowledge of our events, offerings and internal systems and enhance the customer's success through upselling. You’ll act as the voice of the customer and share learnings internally to improve overall service and customer experience.
You are accountable for:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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