User Researcher

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

We are looking for an experienced user experience research specialist to join our team. As a UX researcher at our company, you will be responsible for conceptualizing and forming product improvements and features. Your day-to-day tasks will consist of designing tests, conducting interviews, analyzing data, reporting insights and providing recommendations for the products that we are building, including mobile, web, and desktop apps. Your ability to understand our users, in an unbiased manner, will not only be welcomed but celebrated.

This position is full time in Redwood City, CA and/or Milpitas, CA. 

As our UX researcher, your responsibilities will include areas of design such as planning, designing tests, running interviews, and presenting insights and recommendations to the broader product group.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Own the entire end to end UX research life-cycle (from planning to communicating results)
• Work with product managers and designers to craft studies, and define test plans
• Determine the best method to gather insights (interviews, diary studies, surveys, usability testing, etc.)
• Source and screen candidates based on defined personas
• Schedule and conduct in-person interview
• Design and run online user interviews, or usability testing sessions
• Document finding in clear and easy to digest format
• Communicate the findings to the broader group, and provide recommendations for improvements
• Serve as a 'repository' of research-based usability knowledge, inside of the product group.
• Proactively and independently identify and articulate high-impact questions from a product or business perspective.

REQUIRED:

• A minimum of five years of professional experience as a UX Research Specialist or similar role.
• BA/BS degree
• Comfortable launching and iterating quickly and using data
• In-depth understanding of UI design
• Experience with conducting user research 
• Experience with qualitative and user-centered design methodologies
• Working knowledge of quantitative, behavioral analysis and statistics
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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