Technology Operations Delivery Project Manager



Maryland, MD
Full Time
3y ago

Company Description

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

Role Purpose  

As the Technology Operations Delivery Project Manager at Dentsu, you will have overall responsibility for managing projects that lead to the successful delivery of IT solutions that enable Dentsu's business. You will will utilize industry standard project management methodologies to manage the Project Management lifecycle. You will work in a team setting, sharing information, collaborating and assisting other team members. We are looking for someone that possesses a strong dedication to quality customer service, excellent follow through, attention to detail, and a drive to be part of a larger team and engage with broad Corporate IT challenges and initiatives. Must have a basic understanding

Key Responsibilities:    

  • Manage all aspects of Project implementation from inception to project closure.
  • Manage Business Information Systems Projects as well as Infrastructure Projects
  • Elicit and document technical and functional requirements and define project scope
  • Develop and document project schedules, deliverables, and milestones through a detailed project plan
  • Proactively identify, track and resolve issues, risks and dependencies associated with projects; leading risk mitigation planning and communication to project sponsors/stakeholders
  • Design effective project structure that addresses specific solution/project requirements and is aligned with the IT delivery methodology
  • Effectively manage project scope from a functional, schedule and  financial perspective using relevant change management processes
  • Coordinate the work of multiple project team members to ensure projects remain on schedule
  • Accurately forecast resources and time for the duration of a project
  • Work as the main liaison between vendors, project sponsors, and the project team
  • Actively participate in the development of project management processes and tools for consistent use within the IT organization
  • Uphold and promote Dentsu's core values and culture


  • Consistently manage, prioritize and deliver projects and associated tasks within agreed upon timeframes and within budget
  • Provide high level of customer service to all levels of the organization.
  • Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis. 
  • Rapid personal and career growth.
  • Demonstrate the ability to: 
  • Achieve positive outcomes from challenging situations
  • Work as part of a team and share knowledge with team members 
  • Ability to routinely complete day-to-day task and meet deadlines
  • Contribute to the development of Dentsu's technology vision and strategy
  • Demonstrate willingness to take ownership and dedicate the time necessary to complete enterprise objectives 
  • Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis



Key Skills/ Experience    

  • Committed to utilizing industry standard project management methodologies to drive projects to successful completion
  • Effectively communicate at all levels of the organization
  • Effective presentation skills; Have the ability to present project level deliverables clearly and accurately and report weekly on project KPIs to stakeholders
  • Strong critical thinking, analysis, and process improvement skills
  • Strong interpersonal, negotiation, facilitation, prioritization, problem solving, and decision-making skills
  • Strong conflict resolution skills with a solid ability to identify project sponsors/stakeholders, assess their needs and manage their expectations
  • Ability to work independently and drive multiple tasks/projects to completion simultaneously
  • Knowledge of enterprise infrastructure concepts and standard operating procedures
  • Good troubleshooting techniques and problem-solving skills
  • Ability to learn new skills, techniques, and responsibilities 


  • Requires 3-5 years of project management experience with demonstrated success driving projects from inception through closure

Desired experience:

  • Implementing Business information systems such as Sales and Marketing, Sales Management, Financial, Human Resources, Business Intelligence softwares and Platforms


  • Bachelor’s Degree or commensurate work experience required 
  • PMP certification desired

Additional Information

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.


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