The user research operations team at FireEye ensures product team stakeholders and executives have the proper data to make the best product and strategic decisions for our company. We do this by ensuring they have a regular stream of customer and user insights that are based on both qualitative and quantitative data.
Our qualitative research actives include facilitating good research practices, sourcing quality customer and non-customer research participants, facilitating research synthesis, publishing and presenting research findings, and maintaining a repository of research reports and insights. Quantitatively, we conduct surveys to better understand user sentiment and analyze product telemetry to understand user activities in our products. We also conduct competitive benchmarking to better understand how our product experiences compare to our competitors.
What You'll Do:
As a research intern you will assist our research operations team in the following activities:
Establishing research goals with product stakeholders
Selecting appropriate research methodologies
Analyzing existing research
Creating research plans and test scripts
Moderating usability studies
Synthesizing research findings
Writing research reports
By the end of the internship, we expect you to take the lead in planning, executing, reporting, and presenting at least one research initiative.
You have high interest or passion for user research and/or user experience design
Are enrolled in a post-secondary education program
Have solid verbal and written communication skills
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