Chief Product Officer

Postal is an offline marketing automation platform and marketplace that helps personalize, automate, and scale direct mail, internal and external events, branded company swag, and personalized gifts to drive better engagement with prospects, customers, partners, and employees.

With over $200B spent annually in B2B offline engagement, Postal’s expansive vendor marketplace, flexible integrations, and comprehensive events portal help companies drive brand loyalty, increase conversions, boost overall employee happiness, and improve customer health scores.

Every business in the world can use Postal.

Postal has raised over $30m in two rounds over the last 24 months from top tier investors Mayfield Fund (Marketo, Outreach) and OMERS Capital (Shopify, Crunchbase). Partners include Salesforce, Hubspot, Adobe, Outreach, Saleloft, Amazon, and Shopify.  

Our nationally recognized founding team has led multiple high-growth startups to over a $1B in market value and exits. Employees come from all walks of life and from various locations across the US and enjoy a comfortable work/life balance. Our headquarters are based in San Luis Obispo, CA and we are focused on taking care of employees, customers, and partners.

Reporting to the CEO, you will lead our product organization (Product Managers, Product Design Team, Product Marketers, and Business Analysts) and own core and vendor application product vision and alignment. This role will work closely with our customers, vendors, our CTO, and GTM team, and responsible for hitting key product milestones and delighting customers and vendors.

Responsibilities:

• Hire, manage and mentor a growing team of product managers, designers and analysts

• Assess product development sprints and enhancement opportunities

• Develop budgets, forecasts and metrics across each product

• Own the product roadmap and communicate product strategy with C-level staff, board members and other internal and external stakeholders

• Assist in communication directly with customers on concerns and roadmap, as needed

• Work across multiple departments to assess marketing strategy and provide insight and assistance

• Assist in providing pricing and competitive positioning for each product

• Set and monitor KPI’s for the product function

• 7+ years of product leadership experience preferably in B2B/B2C marketplaces or sales/martech SaaS businesses 

• Strong track record building and leading a product team in a start-up environment

• Experience working with executives and stakeholders throughout different functional areas of the business

• Understanding of how to collect and use market data and customer data to help drive strategy and validate assumptions

• Product visionary with exceptional SaaS and marketplace product instincts

• Deep customer empathy; capable of handling complex conversations with enterprise decision makers

• Data and results driven mentality

At Postal.io we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work.  We don't take ourselves too seriously, but we do have high expectations for our team and we ask that they have the same for us.  We embrace people for who they are, and believe that diversity, inclusion and belonging are our greatest strengths. Perks include continuous learning opportunities, healthcare benefits, 401(k), unlimited PTO, equity, team outings, volunteer opportunities, and more.