Logistics Program Manager - APAC



Melbourne, Australia
Full Time
3y ago

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Asia Pacific Fulfillment Operations Manager will support Square Logistics and Fulfillment efforts in Australia & Japan. As part of the Hardware Logistics team, you will play an essential role in our mission to bring Square products to our customers in a fast, reliable, economical and elegant fashion. You will determine best practices, collaborate on growth plans across the supply chain and company, support the implementation, and manage Square's fulfillment and delivery operations for all products. You will also oversee vendor and supplier partnerships and manage performance within Square's international supply chain.

We're looking for a dynamic, process-oriented operations leader who has a passion for new solutions and scalable systems. Because the majority of the team is based in the San Francisco Bay Area, some morning working hours will overlap with Pacific Standard Time.

You Will:


  • Manage and improve the logistics [inbound, fulfillment and outbound] network for Square's Asia Pacific markets
  • Oversee supplier partnerships and manage performance
  • Work with internal partners to guide the development of essential and new fulfillment programs.
  • Ensure that performance targets are met on service level commitments to our customers, across all products within the region
  • Implement SOPs with partners and manage Indicators to maximize and measure Square's partners performance: Order Management; Inventory control, Performance Service level agreements, metrics reporting and Scause troubleshooting
  • Support new potential country and new product launches coordinating with global partners to ensure setup, and success of the launches
  • Maintain accurate and appropriate SOWs and SOPs specific to the implementation of fulfillment operations against B2C, B2B, Retail and Returns distribution requirements
  • Handle fulfillment errors and exceptions, correcting and identifying preventative measures
  • Identify process gaps, propose and guide implementation for scalable solutions
  • Leverage access to technology and new ideas to bring continuous improvement to APAC markets


You Have:

  • 8+ years of experience leading logistics functions, warehouses and fulfillment operations
  • 8+ years in the Supply Chain and Logistics Industry preferably working within Hi-Tech or consumer electronics
  • Experience managing 3PL/4PL relationships and understand Omni-Channel logistics
  • Project management experience that includes problem identification and resource planning
  • Experience in fulfillment operations audit controls and reporting
  • Understanding of Quality Assurance processes in distribution centers
  • Familiarity with reverse logistics operation flow, from RMA receipt, through inspection and return to vendor.
  • Experience using software tools: warehouse management (WMS), enterprise resource planning (ERP), and supply chain visibility portals
  • Familiarity with trade compliance processes in relation to consumer electronics devices
  • Show experience with process improvements to support scalability
  • Experience with Trade Compliance
  • When safe to do so, you can travel and manage concurrent tasks across multiple time zones

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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Onkar By: Onkar