Associate Director, Client Services



Chicago, IL
Full Time
3y ago

Company Description

We deliver growth through fully integrated solutions and are powered by dentsu group’s best-in-class media, data, technology and content capability. Across the world we work hand in hand with our clients’ other agencies, and tap into our vast landscape of innovators, from tech giants to upstart startups.

Job Description

*While this person will not be required to be in the office on a regular basis, this person will need to be in the Chicago area for on site client meets. Non-local candidates will not be considered at this time.*

The Associate Director, Client Services is responsible for leading the agency/client relationship, building & managing a team and driving expanded business opportunities within the existing client organization. S/he owns the client relationship and directs (versus manages) the account/business.

  • Takes the lead as “Career Manager” for direct reports, outlining expectations, career paths, and developing training/coaching opportunities to develop future agency leaders
  • Cultivates, enhances director-level client relationship(s) demonstrating a deep, intimate, trusted partnership
  • Strategically guides both the client & the account team to ensure a successful relationship
  • Mentors through team meetings & individual coaching with direct reports
  • Provides clients with appropriate & professional counsel while coaching, mentoring & training the account team
  • Assures cross-department teams are aligned & providing strategic deliverables to the client
  • Creates, maintains & regularly updates forecasting as primary owner of partnership with finance
  • Contributes to content for new business presentations and participates in client-facing business growth discussions
  • Recommends company-wide improvements and innovation
  • Assists team leads in all facets necessary


  • Bachelor’s degree or equivalent experience

  • 7-10 years of media agency experience

  • Digital experience required

  • Programmatic and Paid Social experience required

  • Brand media experience preferred but not required if the candidate has strong Direct Response

  • Programmatic and Paid Social experience

  • Finserv experience preferred not required

  • Fully knowledgeable of the client and agency's business

  • Seasoned Account professional that has demonstrated they can replicate success in multiple situations, with various client groups, and/or over extended periods of time

  • Balances the dual expectations of the client & agency management

  • Exemplifies the characteristics of a leader

  • Exudes & instills confidence for the account team & the client

  • Provides mentorship to the larger team, and also at the individual level to foster career growth

  • Exhibits empathy for others

  • Encourages. energizes & creates a positive atmosphere that brings out the strengths of each team member


Additional Information

What you get:

  • Generous paid holiday schedule
  • Flexible Working Options—WFH, visit office if that’s your preference
  • Opportunity to get experience with a variety of leading brands
  • Comprehensive healthcare plans
  • 401(k) with employer match
  • Flexible time-off
  • 16 weeks paid parental leave


Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.


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