Enterprise Solutions Architect



Toronto, Canada
Full Time
3y ago

Company Description

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across North America, where Shopify is hiring. Learn more here:

Job Description

Shopify is making enterprise commerce simple. But the world has changed and we are changing with it!

As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and partner with our merchants by operating in a fully distributed work-from-home digital by default environment as we build the future of commerce.

Shopify is in hyper-growth mode to power commerce for companies like AllBirds, Outdoor Voices, Staples and more. Alongside Sales, Solution Engineering teams work directly with notable brands and entrepreneurs to develop their commerce strategies; whether that is starting or expanding their commerce business, adopting our retail solutions, or leveraging the power of Shopify Payments to scale. This is where you can come in…

The Solution Architect role is a completely new role within Shopify. We are looking for someone with strong experience in managing architectural meetings with  a very technical audience and a deep understanding of different Integration methods. You will have the unique opportunity to help shape what the Solution Architect role within Shopify will look like.

The Solution Architect role will be focussed on Pre-Sales activities but will also spend a portion of their time helping our largest Merchants grow and succeed on our platform.. The Solution Architect will focus on our largest and most complex deals, partnerships and implementations assisting the regional teams globally.


  • Min 5 years of experience in Solutions Engineering or consulting
  • Experience in consulting highly technical audiences & Executives
  • Technical Architectures, Integration, Security expertise
  • Solid understanding of Cloud-based technologies and SaaS fundamentals
  • ​​​​​​​Deep understanding of technical strategy as it relates to operating and growing commerce businesses
  • Strong API knowledge (REST and GraphQL) for enterprise integrations.
  • Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
  • Passion to build things from the ground up and share your expertise with the broader team
  • ​​​​​​​A great video conference presence with confidence having a high level of executive acumen 

Projects, activities, and expectations of your role include:

  • Engage with our most strategic and largest Merchant at any point in their journey from a technical requirements perspective for both our Enterprise Sales team and development partners/agencies.
  • Engaging with enterprise clients through requirements discovery and various workshop formats
  • Defining architectures and highly scalable solutions for our most complex and exciting Merchants
  • Becoming an expert on Shopify’s application ecosystem and integrations
  • Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends
  • Being an expert on the Shopify Platform and how we are addressing Security and Compliance 
  • ​​​​​​​Mentoring and coaching other Merchant facing teams at Shopify on technical aspects of our platform

Bonus experience:

Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

  • Commerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B, etc.)
  • Hands-on skills of Frontend Web development (HTML, JavaScript, CSS, Liquid)
  • Extensive experience in presales solutions engineering or consulting
  • eCommerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B)
  • Familiarity with version control systems (e.g., Github)

Additional Information

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time. 

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we’re looking for, consider applying.  We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

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