Senior Customer Success Manager UK - Startup Deeptech

There is an elevator predictive maintenance gold rush. Everywhere in the world, from China to Europe, policy leaders are willing to adapt their regulations to elevator IoT. Elevator companies are looking for tools to increase their customers' satisfaction, maintain prices and increase productivity. And end-customers are unhappy with poor quality and are left craving for a new offering.

Nobody has yet a functional technology. Nobody, but uptime.

We have helped this trend arise, and now it has led us to evolve from our technology approach, to seize this once-in-a-lifetime opportunity and to provide the pickaxes to the whole industry's gold rush. Deploy our technology in every elevator. Globally.

That's our mission and we are ready with 70 uptimers to take up this challenge. 

Your goals

As the first senior Customer success manager in the UK, you will be responsible for the retention and the development of our clients in a brand new market! You will be in charge of building and maintaining a high quality relationship with our customers, making sure they adopt, deploy and recommend the Uptime technology

In close collaboration with the Expansion Director launching this new market, your responsibilities include:

• Building the Customer Success function in the UK - put in place all necessary processes -  to facilite uptime’s rapid growth and customer satisfaction and retention

• Understand the main expectations from the customer’s side, map the blocking points and engage the uptime teams in order to smooth them out.

• Generate conversations with all relevant stakeholders within the customer organization, from management to field technicians to make sure uptime’s solution is deployed at scale across their parks. 

You are : 

As an ambitious Senior Customer Success Manager or Senior Key Account Manager, you are comfortable working in  product centric environments. 

You are a great speaker, pedagogue and are able to promote a complex product to non-initiated people. 

Your experiences with customers are fully successful and you work with methodology and loyalty for customers happiness. 

What else we offer

• Strong and good corporate culture
• Flexible working hours
• Co-working space at London Bridge
• A fixed annual wage around to 60000 £ + bonus scheme
• Equity package
• 28 days holiday +  bank holidays
• Laptop + mobile
• Coverage of professional expenses, particularly for your visits to the Paris headquarters
• Car allowance
• Private health insurance

Uptime’s team culture is a pillar that we strive to uphold and is based on the following values

• Feedback: listen, speak up, improve oneself
• Transparency: transparency builds trust
• Team spirit: we are all uptimers
• Speed: anticipate for fast execution
• Grit: never give up

Recruitment Process

• Screen call of 30’ with Sybille,  Talent Acquisition Specialist
• Interview of 90’ with Alice, Expansion Director and Jessie, Talent Manager
• Use case of 60’ with Alice, and Camille, CSM France
• Focus interview of 45’ with Amaury, Co-founder
• Referral check from the contacts you will provide