System Support Engineer



Atlanta, GA
Full Time
3y ago

Company Description

With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve “leader” status in all three top analyst reports (i.e., the “Triple Crown.”) This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, ANZ Bank, Cisco, Dolby, Experian, First Data, HSBC, Merck, Office Depot, Samsung, Swiss Re, Starbucks, Telstra, UBS, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent—increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.

Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

Job Description


  • Manage day to day operations in US together with the colleagues from User Support
  • Documenting all incidents, requests, changes & problems in service management tool
  • Documenting all Cis for US in the service management tool & keeping up to date
  • Resolving all IT issues for the US either alone or together with User Support and/or IT Operations team
  • Drive solutions with service providers & colleagues
  • System & Service documentation to be done and kept up to date in the specific tools
  • Will be part of the follow the sun IT Operations & User Support
  • Will coordinate user support activities with colleagues in Atlanta, Mountain View and Vienna


  • 5 years+ in administrating large IT Enterprise infrastructure
  • 3 years+ in leading & coordinating projects
  • Strong background in implementing and maintaining Apple Technology
  • Excellent understanding and know how of Microsoft Technology
  • Proven experience in managing service providers
  • Experience in working in international environments in different time zones


  • Mandatory ITIL know how
  • Mandatory Windows & Mac OS troubleshooting competencies on clients & workstation
  • Understanding of cloud services & IT Infrastructure
  • Basic understanding of IT security control standards like SOC2, ISO27001, …
  • Basic understanding of network infrastructure
  • Excellent communication in English language, both written & verbal
  • Excellent organizational skills
  • Excellent customer care skills
  • Very good skills in escalation management
  • Continuous development & learning life

Additional Information

  • Market conform salary + success-oriented bonus
  • Variety of career opportunities and a wide range of tasks
  • Favorable working atmosphere in a rapidly expanding company
  • Personal and professional development
  • Flat hierarchy
  • Cool company events
  • Permanent, full-time employment

This is a rare and highly sought-after opportunity to be part of a highly talented team within TRICENTIS. If you are interested in the opportunity to become a member of TRICENTIS where your ideas count, apply now for immediate consideration.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

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Onkar By: Onkar