Informa Intelligence, part of the FTSE 100 Informa Group, provides data, intelligence and insight to clients globally. Informa Intelligence has 2500 staff in 60 locations across the globe with significant coverage in the USA and a large central London UK office. We have over 100 product lines spanning five key industry verticals: Pharma, Finance, Lloyd's List Intelligence, Asset Management and Construction with dynamic and evolving plans to significantly grow the portfolio of products and customers.
We're looking for individuals that embrace client contact, whether in person or virtually. You will have the confidence to conduct business discussions, develop and build rapport, and network with C-Suite. This is not a sales role but to mitigate any large cancellation risk this person needs to know, meet with, and build rapport with senior stakeholders, make new contacts, get introductions to other departments, and get to know the top users of our services who are internal influencers of our services. All to continue providing service and boosting the value and usage of our services.
This role will work in very close partnership with key/strategic account managers. In addition, they will have the ability to work both independently and in collaborative, cross-functional teams including Product Management, Marketing, and Editorial.
The Senior CSM will provide mentorship to newer members of the CSM team; be responsible for their certification on some/all of the Pharma Intelligence portfolio; and take the lead in team-specific initiatives with the final goal of adherence and best-practice.
Based in Basel, this role will require a 50/50 split between local onsite travel and remote working.
As a Senior CSM and part of the Key/Strategic Account team you will be accountable for the client retention and growth of the account. You will promote maximum value from their investment in our services and subscriptions, aiming for full utilization of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
Why work for Informa?
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.
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