Professional Services Consultant, Cortex - Spain


Palo Alto Networks

Madrid, Spain
Full Time
3y ago

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career 

As a Professional Services Consultant, you’ll get into the details of our professional services SoC/SOAR solutions and Palo Alto Networks Platform technology. You will push the buttons, flip the levers, turn the knobs, write the documents. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the company’s platform is desired, even more important is having a solid foundation in security operations and capabilities.

Your Impact

  • Provide integration of Palo Alto Networks Cortex Solutions into customer’s SoC/SOAR, with innovative technical solutions and runbooks. 

  • Create written documentation for the customer’s custom Professional Services SoC/SOAR solution deployments.

  • Build quickly mitigated and automated responses using Palo Alto Networks platform SoC/SOAR solutions, as it adopts Palo Alto Networks’ SoC/SOAR principles and capabilities.

  • Author Playbooks, Use Cases for SoC investigation and integrated into Palo Alto Networks XSOAR Solutions.

  • Deploy our Endpoint EPP solution to build a complete protection solution integrated within our Cortex Solution.

  • Provide after hours and weekend on-call support as needed to support maintenance activities.

  • Build security policies based on behavior analytics configured for our client’s needs.

  • Be a security expert for further enhancement of the security posture provided to the customer, and deliver support when appropriate.

  • Analyze logs and events from the solution to perform identification, investigation and mitigation of security incidents.

  • Demonstrate the robustness and the value of the proposed Solution.

  • Work with our Technical Assistance Center to troubleshoot and diagnose support cases.

  • Maintain expert level knowledge on Palo Alto Networks SoC/SOAR solutions and capabilities.

  • Maintain current threat landscape knowledge.

  • Think like an attacker, Think like a defender, Think like an executive, Think like a Network Engineer, Think like a Endpoint Engineer.

  • Ability to relay highly technical concepts to non technical audience

  • Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope

  • Advance and uphold expertise in deploying complex Palo Alto Networks SoC/SOAR deployments, workflows and automations.

  • Travel (50-60%) to customer site deploying our solutions as outlined by the unique Statement of Work


Your Experience

  • BS in Computer Science, MIS, business, or equivalent  education/training/experience

  • Excellent written and verbal communication skills.

  • Familiar with or experience of working in Security Operation Centers 

  • Familiar with or experience of working in incident response/threat hunting

  • Experience in building/integrating security operations process into large environments

  • Scripting experience - Python preferred

  • Ability to effectively juggle and manage many different tasks simultaneously

  • Ability to lead specific customers projects

  • Prior experience in deploying Endpoint solutions and malware analysis

  • Experience in leading a SoC/SOAR environment and mentoring SoC/SOAR Analyst

  • Ability to create Playbook and Uses Cases for Integration in our Palo Alto Networks XSOAR

  • Strong Knowledge in Use Case, Workflows Threat Hunting, DFIR and experience in automating them in a SoC/SOAR environment

  • Strong understanding of Internet protocols and applications

  • Ability to provide complex solutions in customer environments and execute/document said solutions by self or as a team leader

  • Travel (50-60%) to customer site installing and deploying Palo Alto Network Cortex solutions as outlined by the statement of work

Desirable Requirements:

  • Previous experiences - Python, CFT, Splunk, Arcsight, Seimplify, ServiceNow, Phantom, Demisto, IBM Resilient, 

  • Demonstrated project leadership skill

  • Possess one of more of the following industry certifications: CISSP, GCIA, GCIH, GCFA, PCNSE.

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment 

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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