Support Engineer

at

Netcentric

Bucharest, Romania
Full Time
2mo ago

Company Description

What makes Netcentric a great fit for you? 

At Netcentric, you’re part of a multinational & multicultural organization that inspires and empowers our clients and their digital visions. We’re an award-winning Adobe Global Alliance Partner that delivers the best digital solutions for the world’s greatest brands by unlocking the potential of this cutting-edge technology. 

Here, everyone has a voice because we work on the principle of Holacracy. If you’re ready to work with an innovative, collaborative, and ambitious team, check our job opening details below: Netcentric is the place for you! Our employees enjoy an agile, dynamic, on-site, or remote-working environment, with continuous access to training and development, and stunning studio locations. 

Job Description

  • We are looking for an experienced support engineer who is used to keep the customer satisfaction at the highest level.
  • You want to be a Netcentric ambassador and provide to our customers excellent support experience.
  • You are a good fit if you consider yourself a good learner and a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

Qualifications

  • Internal customer and business support experience in software applications and testing methodologies
  • Understand customer needs, put yourself in the customer’s shoes, and set the customer’s expectation
  • Confidence, communication and interpersonal skills to lead customers in critical and urgent situations
  • Knowledge of web architecture and infrastructure, have knowledge of HTTP protocol (understand concepts like request and response, headers, cookies, etc.)
  • Proven experience with ITIL best practices
  • Ability to collect use cases and convert them into technical issues
  • Basic Linux skills, familiarity with running simple scripts, check system status and execute detailed runbooks
  • Perform standard maintenance tasks, performance test and log analysis on business-critical customer systems
  • Teaching/ training skills: ability to teach in an interesting and meaningful manner to clients and colleagues
  • Flexibility to acquire knowledge based on the project needs
  • Strong verbal and written English language skills

What makes us smile when looking at your profile...

  • Atlassian JIRA experience
  • Familiarity with Java based web applications

Additional Information

At Netcentric you get:

  • Centrally located office in Timpuri Noi with great fit out and standing desks
  • Flexible working hours and possibility of home office, respecting project needs
  • Apple work equipment
  • Customer base: large multinational companies
  • International and dynamic team
  • Private medical subscription
  • Off-site company events, including our annual company summit
  • Training, certification and conference attendance based on personal development goals
  • Micro Bonus system (bonus.ly)
  • Vacation: 22 days + December 24th and 31st + 1 additional day per calendar year in the company (maximum 30 days/year)
  • Sick days: 3 per year (days you are sick, at home, but do not need to bring a doctors note)
  • Referral bonus
  • Everyone has a voice, we are a Holacracy organization
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Onkar By: Onkar