Support Engineer



Bucharest, Romania
Full Time
3y ago

Company Description

What makes Netcentric a great fit for you? 

At Netcentric, you’re part of a multinational & multicultural organization that inspires and empowers our clients and their digital visions. We’re an award-winning Adobe Global Alliance Partner that delivers the best digital solutions for the world’s greatest brands by unlocking the potential of this cutting-edge technology. 

Here, everyone has a voice because we work on the principle of Holacracy. If you’re ready to work with an innovative, collaborative, and ambitious team, check our job opening details below: Netcentric is the place for you! Our employees enjoy an agile, dynamic, on-site, or remote-working environment, with continuous access to training and development, and stunning studio locations. 

Job Description

  • We are looking for an experienced support engineer who is used to keep the customer satisfaction at the highest level.
  • You want to be a Netcentric ambassador and provide to our customers excellent support experience.
  • You are a good fit if you consider yourself a good learner and a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.


  • Internal customer and business support experience in software applications and testing methodologies
  • Understand customer needs, put yourself in the customer’s shoes, and set the customer’s expectation
  • Confidence, communication and interpersonal skills to lead customers in critical and urgent situations
  • Knowledge of web architecture and infrastructure, have knowledge of HTTP protocol (understand concepts like request and response, headers, cookies, etc.)
  • Proven experience with ITIL best practices
  • Ability to collect use cases and convert them into technical issues
  • Basic Linux skills, familiarity with running simple scripts, check system status and execute detailed runbooks
  • Perform standard maintenance tasks, performance test and log analysis on business-critical customer systems
  • Teaching/ training skills: ability to teach in an interesting and meaningful manner to clients and colleagues
  • Flexibility to acquire knowledge based on the project needs
  • Strong verbal and written English language skills

What makes us smile when looking at your profile...

  • Atlassian JIRA experience
  • Familiarity with Java based web applications

Additional Information

At Netcentric you get:

  • Centrally located office in Timpuri Noi with great fit out and standing desks
  • Flexible working hours and possibility of home office, respecting project needs
  • Apple work equipment
  • Customer base: large multinational companies
  • International and dynamic team
  • Private medical subscription
  • Off-site company events, including our annual company summit
  • Training, certification and conference attendance based on personal development goals
  • Micro Bonus system (
  • Vacation: 22 days + December 24th and 31st + 1 additional day per calendar year in the company (maximum 30 days/year)
  • Sick days: 3 per year (days you are sick, at home, but do not need to bring a doctors note)
  • Referral bonus
  • Everyone has a voice, we are a Holacracy organization
Apply for this job

Click on apply will take you to the actual job site or will open email app.

Click above box to copy link
Get exclusive remote work stories and fresh remote jobs, weekly 👇
View all remote jobs
Onkar By: Onkar