MAS Engineer

Digital Wholesale Solutions was established in 2001 and now serves over 2,200 partners in the UK and worldwide. As a 100% Channel-focused business, we help our partners navigate the convergence of IT, telecoms and cloud with a constantly-evolving portfolio offering connectivity, mobile, unified communications and more.

Working as part of the Daisy Group of Companies, we have forged strategic partnerships with the UK’s major carriers and suppliers, allowing our partners to benefit from fantastic pricing on market-leading products. We work with the biggest and the best in the industry, which is why we are able to offer such extensive choice for all of our partners.

We have been operating in the international voice market since inception and have become one of the leading providers of global voice, mobile and contact centre solutions. Our valuable vendor partnerships enable us to provide services to the wholesale market serving major global PTOs as well as the reseller community, with solutions available in 160 countries.

Salary £21,000.00 per annum plus On Call

We are looking for a Monitoring & Automation Engineer to work in a small team responsible for engineering & developing monitoring & automation services within the company. They will be responsible for working on supporting customer platforms and services as well as supporting the development team on multiple backend platforms as well as possible UI elements.

The individual will be responsible for following up on potential pipeline leads and on-boarding new customers into the offered services and providing best practise guidance to customer points of contact.

The team have direct input into industry leading applications & features that will support the development of the Aurora front end as well as individual customer applications.

The applicant will be able to contribute to the decision making and decisions of the future platforms and features as well as maintaining an ongoing awareness of emerging tools, technologies and trends.

The applicant may be required to travel up to 30% of the working time to work at customer locations or attend customer meetings.

•  Support pipeline leads through to on-boarding for customers

•  Support customers with best practise within the software services

•  Engineer and implement monitoring solutions for customers

•  Train and teach customers with regards to the technology, processes and procedures

•  Provide technical guidance and advice when new requirements are being reviewed

•  Carry out any ‘ad hoc’ assignments as and when required.

•  To be compliant with health and safety company policy and legislation.

Essential Criteria 

• Great communication skills
• Organisational skills
• A knowledge and understanding of general IT skills

Desirable Criteria

• Logic Monitor
• Databases (SQL and NoSQL)
• Cloud Platform Knowledge (AWS, Azure and GCP)
• Python
• Groovy
• Powershell
• HTML
• CSS
• Linux and Windows server experience 
• SNMP Knowledge
• WMI Knowledge

What are the benefits of working at Digital Wholesale Solutions?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Digital Wholesale Solutions is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrolment following probation into a salary pension scheme