Onboarding Executive

Founded at the end of 2012 in Berlin, we have developed into the fastest-growing restaurant reservation platform globally. With more than 290 million seated diners in over 15,000 restaurants across 14 countries, Quandoo offers diners an unmatched choice of dining experiences from Michelin-starred restaurants to local favourites.

Restaurateurs are equipped with an industry-leading reservation management system that supports them in driving utilisation and engaging with their customers through the Quandoo platform.

Our global mission is to connect guests and restaurateurs while creating an international workplace allowing our employees to progress and grow in their personal careers. A multitude of different nationalities and cultures enable an inspiring and creative working atmosphere.

We empower our employees to take on responsibilities and develop their skills while working together on building revolutionary products.

Reporting into the Onboarding Team Leader, we are looking for a service-centric Onboarding professional to liaise with internal and external stakeholders on a daily basis and provide high level customer service via email, intercom, and over the phone. As Onboarding Executive you will contribute to the frontline support for our ever-growing partner base across Western Europe.

The position is an office based role with our London office being the typical place of work.  Working from home is possible if the  business demands. You will also work directly with the wider UK  team to drive the right behaviours through strong communication skills and becoming a brand ambassador of the Quandoo Core Values.

We are looking for a person who has a strong customer focus. A background/understanding in digital marketing is essential as we grow our business.

Key Responsibilities

• Manage the earliest aspect of the onboarding of new merchants in line with the Quandoo UK’s SLA from initial call, to growth and retention handover
• Delivering a best-in-class service  by responding to, and resolving customer issues from both inbound and outbound mediums

Responsibilities

• Manage and deliver on  your monthly targets by closing open cases and completing intercom tasks
• To be confident in your ability to converse with potential partner restaurants, chains and hotels
• Achieve a minimum level of calls/widget calls per week as set out by your Line Manager
• Prioritise and process partner requests submitted by telephone, email, or live chat
• Investigate and resolve customer complaints quickly and patiently, while maintaining professionalism
• To train new partners effectively while building rapport with them
• Build and maintain strong, long-lasting stakeholder relationships with our merchant base

• Effectively communicate Quandoo’s value proposition through proposals and presentations to stakeholders

• Periodic reporting on your cases to your Line Manager

• Manage individual websites from creation to upload functions with support from the wider team and 3rd parties

• Proven customer service and/or retail experience
• An interest in digital platforms and/or technology
• Strong organisational skills and the ability to multi-task successfully
• Proven ability to articulate the distinct aspects of products and services
• Have exceptional listening skills and be a team player

https://www.quandoo.co.uk