Contract Administrator

At Mitie, you will be working for the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us. 

Main Duties 

• Working with Regional Planner to manage customer expectations
• Working With Regional Supply Chain to manage customer expectations
• Working with Specialist Contractor’s to manage customer expectations
• Attend Finance review meetings
• Attend WIP review meetings
• Attend Debt review meetings
• Present weekly Access Schedule To Client
• Close monitoring of the client’s compliance system and uploading documentation to it
• Review quotations with the client on a weekly basis
• Presents monthly Look Ahead’s
• Managing Regional service delivery in line with SLA’s ( Aged PPM / Aged Reactive Works / Current PPM & Current Reactive Works
• Regular communication with the client and site operational teams
• Attends client meetings / customer facing
• Building client relationships
• Provide operational support 
• Prepare and issue monthly client reports
• Carry out weekly client satisfaction survey’s
• Managing contract compliance
• Attend site visit’s with the Account Manager
• Submit uploaders to System Support where required.
• Utilise and navigate Direct Audits / Mozaic and support the client
• Review GRN reports and approve Purchase Order Numbers for payment
• Review P6 Accruals report and provide updates
• First point of escalation for the client
• Deputise for the Account Manager during periods of absence 

• Proficient microsoft office skills and systems knowledge.
• Influential and motivational leadership capability.
• Understand the structure of the business to effectively carry out duties.
• Experience of working in a fast-paced environment and ability to prioritise a changing workload and use initiative.
• The individual must sustain enthusiasm with ideally relevant experience, good analytical skills and an ability to understand and help solve complex issues. 
• Must have experience working within a team environment. 
• Communication is essential as well as sound stakeholder management skills. 
• Must have ability to effectively input in contract meetings and adapt to a diverse job role.
• Effective communication skills.
• Effective at operating in a matrix environment.
• Elevated level of integrity with a commitment to embedding a strong governance culture.
• Able to produce concise and informative reporting under tight deadlines.

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.