Location: Glasgow or London
Salary: Glasgow £28,080 - £39,920, London £35,100 - £49,900,
Deadline: Recruitment is ongoing. The vacancy will be closed when available positions are filled so please don’t delay.
This role requires Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years
About the company
Snook are on a mission to design a world that works better for people.
We design sustainable and fair services with people’s real needs at their heart. We do this by engaging with users, building digital products, training our clients, and much more.
Snook started as a service design company in Scotland in 2009. We have now become a multidisciplinary team of almost 100 people, based in Glasgow and London. We’ve worked with brilliant clients across the public, private and third sectors. Clients have included Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.
Next Era Government
One of Snook’s core missions is ‘Next Era Government’. We want to make sure that human needs are at the centre of government services’ design and delivery. We are the User-Centred Design partner for multiple government agencies, including Home Office, Department for Education, and the NHS.
About the role
As a Service Designer at Snook, the core of your role will be helping to design accessible and inclusive end-to-end services.
We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.
Recent projects Snook Service Designers have worked on include:
NHS – Designing an outpatient appointment booking service for patients less likely to use the digital booking system.
Home Office – Using research and evidence to improve the design of critical systems that help keep our country safe.
Department for Education – Designing a set of standards and resources to help children's social care services get the most from digital technology.
Working in these sectors will give you valuable experience of applying Government Service Standards and preparing for Government Service Assessments.
When possible, we rotate people from one sector to another after 3 to 12 months (depending on the project), enabling people to develop in-depth knowledge of a variety of sectors.
The wider team
Beyond individual projects, Snook’s Service Designers support each other at weekly remote meetups where we share our work, discuss its wider implications, and learn about methods.
You’ll also broaden your skills by working closely with members of the User Research and Digital teams. On our larger scale projects, you’ll have the opportunity to work with Business Analysts and policy experts.
All of our Service Designers are supported by more senior members of the Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.
Your skills and experience
These skills are important foundations for anyone applying for this role.
Research and analysis:
If you’ve done any or all of the following, we’re especially keen to meet you!
Supporting new business:
You have experience of developing new business opportunities, including creating proposals and pitching to prospective clients.
Strategy & systems thinking:
Team support and management:
Inclusivity, accessibility and sustainability:
What we offer
A supportive maternity package
Flexible working hours through discussion to support family friendly working and other commitments you may have
A bike to work scheme
A vibrant and supportive online and studio culture
Membership to Headspace, the meditation app
Annual team away-day and quarterly show and tells where we come together as a company, taking time out to learn, reflect, and eat snacks
Weekly learning sessions plus an annual training budget
Snook group pension plan
We support you with a Snook buddy when you join to get you started
How to apply
This is a rolling recruitment, please do not delay your application as we are sifting and interviewing daily. The vacancy will be closed when available positions are filled.
We ask you to submit a:
cover letter that tells us about you, why you want to work at Snook, what sort of design problems you’d be interested in tackling with us and what your notice period is
portfolio of your work highlighting key projects
If you do not have a portfolio, we have created a simple template that you can use.
If you have any questions please get in touch at [email protected]
Due to the current Covid-19 situation, all interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties or other circumstances affecting your availability, we’re happy to offer convenient times outside of work hours.
Equity, Diversity and Inclusion
We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.
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