Infrastructure Analyst

at

matchpoint solutions

Scottsdale, AZ, Scottsdale, AZ
Full Time
16 days ago

Job Description

Role: Desktop Support -Tier 2 to support our client located in Scottsdale, AZ. 

Location: Scottsdale, AZ (Remote to start and onsite once Covid Restrictions)

Duration: 6+ months contract to hire

Roles: 2

 

This position will be focused on adding skillset to the team with Tier II. 

Looking to grow within the MAC area but also having the other 50% in Microsoft.

 

Job Responsibilities:

Provide level II help desk support to internal and external users, resolving basic issues according to documented procedures and escalating to appropriate on-call staff as needed.

Track and monitor escalated issues to ensure proper resolution.

Document all calls and events with detailed information regarding issue tracking and resolution.

Research customer or application errors and resolve basic issues according to documented procedures

Maintain and update documentation used to perform to daily duties.

Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

 

Required Skills:

  • Must have 3-5 years’ experience with Tier 2 desktop support (supporting remote environments)
  • Experience with Telephony knowledge - Interface with outside vendors
  • Ability to manage outside vender relationships
  • Experience with both MAC and Windows Troubleshooting
  • Advanced skill level (SME) with MAC
  • Experience working with dashboards within Intune and SCCM
  • Experience with basic troubleshooting with wireless headsets – USB
  • Experience with VPN troubleshooting
  • Experience with Palo Alto Troubleshooting
  • Experience with Jump server access -Okta- password resets

 

Daram

Talent Acquisition Recruiter

MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

Phone: +1 925-361-2638

Qualifications

Role: Desktop Support -Tier 2 to support our client located in Scottsdale, AZ. 

Location: Scottsdale, AZ (Remote to start and onsite once Covid Restrictions)

Duration: 6+ months contract to hire

Roles: 2

 

This position will be focused on adding skillset to the team with Tier II. 

Looking to grow within the MAC area but also having the other 50% in Microsoft.

 

Job Responsibilities:

Provide level II help desk support to internal and external users, resolving basic issues according to documented procedures and escalating to appropriate on-call staff as needed.

Track and monitor escalated issues to ensure proper resolution.

Document all calls and events with detailed information regarding issue tracking and resolution.

Research customer or application errors and resolve basic issues according to documented procedures

Maintain and update documentation used to perform to daily duties.

Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

 

Required Skills:

  • Must have 3-5 years’ experience with Tier 2 desktop support (supporting remote environments)
  • Experience with Telephony knowledge - Interface with outside vendors
  • Ability to manage outside vender relationships
  • Experience with both MAC and Windows Troubleshooting
  • Advanced skill level (SME) with MAC
  • Experience working with dashboards within Intune and SCCM
  • Experience with basic troubleshooting with wireless headsets – USB
  • Experience with VPN troubleshooting
  • Experience with Palo Alto Troubleshooting
  • Experience with Jump server access -Okta- password resets

 

Daram

Talent Acquisition Recruiter

MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568

Phone: +1 925-361-2638

Additional Information

All your information will be kept confidential according to EEO guidelines.
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Onkar By: Onkar