By: Onkar
Role: Desktop Support -Tier 2 to support our client located in Scottsdale, AZ.
Location: Scottsdale, AZ (Remote to start and onsite once Covid Restrictions)
Duration: 6+ months contract to hire
Roles: 2
This position will be focused on adding skillset to the team with Tier II.
Looking to grow within the MAC area but also having the other 50% in Microsoft.
Job Responsibilities:
Provide level II help desk support to internal and external users, resolving basic issues according to documented procedures and escalating to appropriate on-call staff as needed.
Track and monitor escalated issues to ensure proper resolution.
Document all calls and events with detailed information regarding issue tracking and resolution.
Research customer or application errors and resolve basic issues according to documented procedures
Maintain and update documentation used to perform to daily duties.
Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
Required Skills:
Daram
Talent Acquisition Recruiter
MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568
Phone: +1 925-361-2638
Role: Desktop Support -Tier 2 to support our client located in Scottsdale, AZ.
Location: Scottsdale, AZ (Remote to start and onsite once Covid Restrictions)
Duration: 6+ months contract to hire
Roles: 2
This position will be focused on adding skillset to the team with Tier II.
Looking to grow within the MAC area but also having the other 50% in Microsoft.
Job Responsibilities:
Provide level II help desk support to internal and external users, resolving basic issues according to documented procedures and escalating to appropriate on-call staff as needed.
Track and monitor escalated issues to ensure proper resolution.
Document all calls and events with detailed information regarding issue tracking and resolution.
Research customer or application errors and resolve basic issues according to documented procedures
Maintain and update documentation used to perform to daily duties.
Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
Required Skills:
Daram
Talent Acquisition Recruiter
MatchPoint Solutions | 6690 Amador Plaza Rd. Suite 225 | Dublin, CA 94568
Phone: +1 925-361-2638
Click on apply will take you to the actual job site or will open email app.