Senior Frontend Engineer, Liveops



Berlin, Germany
Full Time
3y ago

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest-growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact, we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members have a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!


Job Description

At Wolt, We currently serve over 14M+ registered users, and it takes some real serious work from our dedicated customer support teams in each of the 23 countries to ensure the satisfaction of those customers. We take pride in our customer operations' quality, so here is a chance for you to make things even better for everyone involved. Wolt is scaling rapidly like a rocket and expanding into new markets monthly, so making sure customer support is efficient is more crucial than ever 💙
So what's the LiveOps team do? The team primarily focuses on enabling brilliant customer support in all Wolt markets worldwide by building tools and efficient interfaces to reduce manual work and improve communications. The team develops core operation tools that boost the efficiency of day-to-day support. One such tool is real-time Situation Monitoring, which automatically finds and prioritizes issues based on many factors and thousands of ongoing orders. At LiveOps, we aim to eliminate inefficiencies and provide the best possible tools to automate common repetitive tasks that our support teams in 23 countries face every minute or even every second of the day. All of this helps our operations stay proactive and provide an excellent customer experience! 
You would join the team to work closely with the designer, product manager, and other engineers in the team. You will get a remarkable chance to improve our product, codebase, and existing ways of working as we are working in highly autonomous and self-organizing teams where the teams own the roadmap of the product and make the final decisions technology choices. You will contribute your ideas to the design and UX of various features. You get to do code reviews, bringing new ideas to the table, and provide comprehensive ownership for our frontend codebase. At Wolt, we work in a very collaborative manner and continuously share knowledge - we have product-wise product hours weekly, and teams and team members continually teach and mentor each other.

You can be based in one of our tech hubs Helsinki or Berlin or work fully remotely from anywhere in Finland, Estonia, Denmark, Sweden, or Germany now and in the future!   Read more about our new remote set-up here.


We are looking for someone with a strong professional background in building frontend applications using Typescript (React) and delivering modern, testable and maintainable code. We commit to a user-centric approach and expect to find someone like-minded. 

Even though we are looking for a frontend developer,  the backend side experience using NodeJs and implementing and integrating API would be a huge advantage. Experience with MongoDB, PostgreSQL, or any other database and prior DevOps experience comes in handy but is not required. So there is an excellent opportunity to move across the stack and widen the scope of the role. 

Additional Information

Join us for a delightful journey! 

The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie. If you want to check up on your application or have any further questions about the position, you can turn to Product Talent Acquisition Partner Noora Markoff at [email protected] 

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Onkar By: Onkar