Frontend Engineer, Support Comms

at

Wolt

Helsinki, Finland
Full Time
9mo ago

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 52,000 restaurant and retail partners as well as with over 110,000 courier partners across 23 countries and 210 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

#LI-NM1

Job Description

World-class customer service is one of the critical cornerstones of Wolt 💙 The quality of communication between our team and our customers and partners is essential as it determines how fast and accurately we can respond to inquiries and solve emerging problems. At Wolt, we currently serve over 9 Million monthly users. It takes some real serious work from our dedicated customer support teams in each of the 23 countries to ensure customer satisfaction.

You would join the shiny new team with a remarkable opportunity to contribute to the team's roadmap, tech choices, ways of working, and whatnot.  The team will own the Wolt support funnel end-to-end: The team will take ownership of improving inbound support ticket handling with self-service options, automatization, and improving support associate ticket handling efficiency. 

You can be based in the Helsinki capital area or work entirely remotely elsewhere in Finland, Germany, Denmark, or Estonia now and in the future! 🌍 Read more about our new remote set-up here.

Qualifications

We are looking for someone with a strong professional background in building frontend applications using Typescript (React) and delivering modern, testable and maintainable code. We commit to a user-centric approach and expect to find someone like-minded.

Additional Information

Join us for an exciting journey! 

The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie. If you want to check up on your application or have any further questions about the position, you can turn to Product Talent Acquisition Partner Noora Markoff at [email protected] 

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Onkar By: Onkar