Content Design Manager

We’re a fast-paced, growth, cloud company, changing the game in ERP for mid-market, people-centric organizations. We’re on a mission to rewrite the ERP software industry.  

We are transforming work into a more meaningful and inspiring experience for people, through software that’s self-driving, adaptive and intuitive; intelligently automating administrative tasks and providing easy access to the answers people need.  

Our cloud-based enterprise software - ERP, HCM, FP&A - all arise from a simple premise:  empower people and give them a better experience so they can spend time on the meaningful, high value work they want to do. 

We’re looking for a Content Design Manager to implement and influence Content Design thinking practices across Unit4 product suite. In addition to setting the strategic direction for the UX Content team, you’ll contribute to the overarching content and documentation strategy across the different Unit4 product domains' experiences.  

The ideal candidate is a strong communicator with experience executing content strategies that deliver simple, straightforward experiences by leveraging expertise in user experience design, research, and product strategy. You will lead a team of experienced content strategists and UX writers who collaborate with UX, product management, and engineering teams to create compelling user experiences for Unit4. You will also guide and mentor a team of technical writers responsible for product documentation.  

Responsibilities 

• Create and help drive a vision and strategy of large-scale content initiatives across Unit4 product domains.  
• Strategize with functional leaders to develop memorable end-to-end user experiences.  
• Work closely with user researchers, UX designers, and product managers to understand key customer needs, set content goals, and iterate until successful execution.  
• Write clear and engaging UI content for web, desktop, and mobile applications.  
• Work closely with the product, UX and engineering teams and participate in agile development cycles. 
• Validate deliverables by performing content reviews, observing user research and gathering customer feedback. 
• Responsible for building, managing, coaching and growing a team of Content Strategists and UX writers. 
• Create and curate resources that help the team hone their craft, building the team and skills necessary for long-term growth. 
• Responsible for informing the technical and functional documentation strategy across Unit4 product domains. 
• Plan and manage third-party content providers. 
• Act as the craft mentor for the technical documentation team. 
• Oversee content discovery and planning, ensuring content writers have the right resources and time to do their work effectively. 
• Lead team in identifying connection points between content projects and ensure alignment toward business and product goals; socialize large-scale, cross-functional initiatives throughout the organization. 
• Support content strategists and UX writers in creating frameworks for content evaluation and identifying opportunities for testing. 
• Responsible for the quality of the end-to-end experience execution of your team.  
• Evaluate workload across product domains, forecast hiring needs, and determine staffing approach in collaboration with product and UX leadership. 
• Provide regular performance feedback, reviews, and coaching to help the team increase their impact and grow their careers. 

• 6+ years' experience in content strategy or content design, in a product-focused environment. 
• 4+ years' experience growing and managing teams.  
• Bachelor’s or Master’s degree in English, Journalism, design-research related field, or equivalent experience. 
• Strong business acumen and experience in managing multiple stakeholders and senior leadership expectations. 
• Excellent written and verbal communication skills, including mastery of the English language, grammar, structure and punctuation. 
• Demonstrated effectiveness managing multiple priorities and deadlines. 
• Strong project management skills, namely the ability to function as project leader as well as individual contributor. 
• Proven record of successfully advocating for content strategy as a discipline and influencing multi-disciplinary teams, including UX, engineering, and product management.