The Global Account Management Learning & Development team ensures that Account Managers have the knowledge necessary to succeed in their role. Our focus areas include new hire on-boarding, product training, skill development, internal communications, employee experience, change management, performance support, and leadership coaching.
Job Summary
In this role you’ll directly manage L&D employees while crafting and owning the strategic vision of the L&D program. We are seeking a highly motivated and resourceful leader who can develop and run an L&D program autonomously. If you are a seasoned expert in L&D, have a strong background in leadership, and are obsessed with delivering masterful learning solutions, this may be the job for you.
Responsibilities
Develop and own Account Management L&D’s:
Purpose and scope
Structure and responsibilities by role
Long term strategic vision
Methodology for proactively planning knowledge project roadmap
Methodology for reactively serving knowledge requests
Methodology for prioritizing work
Methodology for selecting learning approach for each project
Capacity planning and work distribution
Project management and status reporting of team deliverables
Ability to manage a high volume of team projects and requests, organizing owners and deadlines
People management of 6+ L&D roles, supporting ~200 global Account Managers
Educate partner teams on when and how to leverage Account Management L&D
Build relationships with partner teams throughout Square to facilitate L&D content
Set goals for L&D team, at both team and project level
Report on L&D team’s impact quantitatively, at both team and project level
Craft hiring recommendations for needed L&D resources, using quantitative rationale
Scale the team, focusing on areas with proven impact
Potential to lead managers as team grows
Key qualifications:
2+ years leading an L&D program for Sales or Customer Success
4+ years of people management
6+ years of L&D experience
Additional qualifications:
Exposure to instructional design, change management, knowledge content management, and go-to-market launch training
Experience building teams or processes
Experience in a fast-paced, lean startup or tech environment
Experience effectively influencing and communicating cross-functionally
Proficient in Learning Management Systems (LMS)
Excellent written and verbal communication
Operational mindset to quantitatively plan work, craft goals, and report impact
Ability to solve problems creatively and autonomously, pulling in consultants and stakeholders for guidance and sign off
Proven navigation of ambiguity
A passion for empowering the adult learner
A passion for Square and ensuring an excellent customer experience
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Perks
We want you to be well and thrive. Our global benefits package includes:
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Perks
We want you to be well and thrive. Our global benefits package includes:
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.
Click on apply will take you to the actual job site or will open email app.